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General Manager, MRO Operations
Job Description & How to Apply Below
About Jazz Aviation LP
Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America. With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture, as reflected in the Company Awards and Recognition page.
Join our award-winning team and be part of shaping the future of regional aviation!
Purpose Of Position
To ensure Maintenance, Repair and Overhaul (MRO) activities meet the Production Plan in a safe, efficient, and cost‑effective manner utilizing Company Procedures and Industry Best Practice. Accountable for all aircraft heavy checks, labour productivity, turnaround times, production targets and customer care expectations as set out by Jazz Technical Services (JTS).
Key Deliverables
Work closely with the Director MRO to ensure operational efforts are aligned with the general requirements of the MRO organization.
Provide general management of the JTS Operation working with the management team to ensure the aircraft Maintenance requirements are achieved to the company, regulatory and customer requirements.
Work with the Maintenance Quality group to ensure the MRO operation is in compliance with regulatory requirements.
Provide daily updates of operational performance and event mitigation strategies.
Proactively review production targets, escalating issues that will impact delivery timelines with proposed solutions to mitigate delays.
Develop and routinely review organizational structure within the base to ensure proper lines of responsibility are clearly identified within the team to ensure maximum efficiency of work group.
Regularly review manpower requirements and initiate strategies to address heavy dock line flow optimization.
Provide guidance to the JTS operations team to meet or exceed operational targets.
Promote and support improvement initiatives as necessary with the required resources, actions and visibility through scheduled meetings including regular report outs.
Provide clear instruction for expected outcomes to meet efficiency levels as determined by Director, MRO.
Maintain oversight of hangar operations including aircraft bays and equipment organization, effective storage of support equipment & in‑production material and general environmental organization and cleanliness.
Support high level Customer Experience culture.
Participate in and conduct regular townhall meetings with the JTS employees.
Work with the local labour group to ensure collective agreement guidelines are followed in areas such as shift bids, vacation, overtime etc.
Develop and maintain good communication methods with the labour force to ensure a positive working atmosphere.
Ensure a positive working relationship is created and maintained with the Union leadership.
Support supervisors with follow up on corporate support systems such as Attendance Management Program, Personnel training etc.
In concert with the Managers in the Business Unit, Planning department and the Finance Group, establish assumptions for the year to develop annual budgets based on planned production activities.
Working with Direct Report Managers provide information to develop business plans for growth in activity including adjustment in manpower complement and increase or reduction of in‑house capability.
Coach Management Staff in areas of financial management, employee productivity and development of business plans.
Provide oversight to Production Control to maintain and exceed production targets.
Ensure the Operation is aligned to Deliver on the production plan provided by Production Control.
Work closely with Production Control Manager to address any required changes to the production plan or delays to meet budgeted and locked down Labour and turnaround time requirements.
Oversee activities of the Quality Inspectors, ensuring quality is never compromised and…
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