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IT Business Analyst IT Project Manager Data Analyst IT Support

Senior Manager, Business Analysis and Salesforce

Job in Halifax, Nova Scotia, Canada
Listing for: Canadian Cancer Society
Full Time position
Listed on 2026-02-27
Job specializations:
  • IT/Tech
    IT Business Analyst, IT Project Manager, Data Analyst, IT Support
Salary/Wage Range or Industry Benchmark: 100000 - 115000 CAD Yearly CAD 100000.00 115000.00 YEAR
Job Description & How to Apply Below
Position: Senior Manager, Business Analysis and Salesforce Support

Job Title: Senior Manager, Business Analysis and Salesforce Support

Vacancies: This posting is for (1) new role.

Location: Toronto, ON | Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC| Prince George, BC | Montreal, QC (Detailed office location information can be found by visiting this link: )

Work Model: Hybrid Work Model

Salary Band: 7 ($100,000 - $115,000 CAD)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way

MAKING AN IMPACT

The Senior Manager, Business Analysis and Salesforce Support, leads the Salesforce Solutions Team’s business analysis function, ensuring business needs are translated into clear, actionable requirements. This role oversees documentation standards, drives Salesforce training and adoption, and manages the Salesforce LMS, onboarding, UAT, and test planning. They develop best practices, strengthen cross functional collaboration, and ensure enhancements and functional changes deliver measurable value across the organization.

WHAT YOU’LL BE DOING:
 1. Salesforce Strategy, Delivery & Support

  • Facilitate intake, prioritization, and alignment of Salesforce business requests and enhancements.
  • Partner with stakeholders to define, document, and prioritize solution requirements.
  • Manage discovery and requirements gathering for Salesforce initiatives.
  • Drive business alignment strategies that support scalability and continuous improvement.
  • Champion adoption of new Salesforce features, processes, and enhancements.
  • Translate business needs into clear, actionable functional requirements.
  • Collaborate with technical teams to develop prototypes and solution designs.
  • Oversee requirements through the full software development lifecycle.
  • Ensure functional requirements are accurately translated into technical solutions.
  • Assess new tools and Salesforce features, recommending opportunities for value.
  • Coordinate UAT planning and execution to validate readiness for deployment.
  • Oversee creation of current- and future-state documentation and process flows.
  • Ensure requirements remain clear, actionable, and traceable throughout projects.
  • Facilitate workshops to capture needs and translate them into user stories.

    • 2. Salesforce Training, Adoption & User Support

  • Develop and execute Salesforce onboarding, training, and continuous learning programs, including adoption measurement and change impact planning.
  • Create and maintain Salesforce LMS content for new features, processes, and enhancements, applying adult learning best practices such as gamification and hands on training.
  • Manage the Salesforce Super User Group to strengthen adoption, peer support, and continuous feedback loops.
  • Oversee user onboarding, license management, and alignment with organizational standards for all business applications.
  • Lead requirements gathering and triage support tickets, providing Tier 1–2 support for complex issues and ensuring timely escalation and resolution.
  • Support routine maintenance activities, maintain SOPs for user management and troubleshooting, and ensure all process and configuration documentation remains up to date

    • 3. Business Analysis Leadership & Operations

  • Manage and mentor business analysts, ensuring growth and high-quality deliverables.
  • Maintain standardized templates and documentation for requirements, user stories, enhancements, and training.
  • Drive consistency and streamline practices for requirements gathering and user story development.
  • Define an ROI framework and ensure traceability from metrics to acceptance criteria and delivered value.
  • Establish standardized post‑delivery ROI reporting with clear metrics and analytics.
  • Use shared tools such as Azure Dev Ops for requirements, testing, and release planning.
  • Manage support…
    • Position Requirements
    10+ Years work experience
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