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Job Description & How to Apply Below
J.D. Irving, Limited
Job Description
Reporting to the Director, Facilities and TFO, the Team Lead, Field Services will be a collaborative member of the Operations solutions that satisfy business and operations requirements through the implementation of leading best practices in an assigned geographic region. This role requires an on-site presence. All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).
Responsibilities
Prioritizing and assigning work intake and escalations
Working closely with the business on requirements and deadlines
Working with the PMO and RMO on project requirements
Resolution Management
Change Management
Coaching your team toward their development goals
Daily Management
Execution of defined and specific customer service requests and customer project tasks
Execution of field site preventative maintenance
Provide timely service reporting
Execution of lifecycle activities for end‑user devices, endpoint network switching and Microsoft server hardware
Collaborate with Facilities on site hardware lifecycle and standards
Grow the JDI IT brand with superior customer service
Build relationships with our customers and vendors
Manage regions field support partnerships
Qualifications
Education:
University degree or college diploma
Valid driver’s permit
Analytical problem‑solver
Expert knowledge of desktop applications:
Windows 10, Windows 11, Teams, Office 365, Microsoft Edge, Google Chrome, SCCM remote control, Juniper remote access, Apple OS
Expert knowledge of end‑user computing technologies: desktops, laptops, mobile devices/tablets (both Android and Apple)
Knowledge of video‑conferencing technologies
Knowledge of server hardware, Microsoft Server operating systems and Cisco edge devices
About Us
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and employs 20,000 dedicated employees. We nurture talent and create an inclusive workplace that lets you grow across our operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability can be made at any stage of application and employment, and we encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
We appreciate your interest; however, only candidates selected for an interview will be contacted.
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