Job Title: CRM Technical Business Analyst
Vacancies: This posting is for (1) new role.
Location: Toronto, ON | Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC| Prince George, BC | Montreal, QC | Quebec City, QC (Detailed office location information can be found by visiting this link: )
Work Model: Hybrid Work Model
Salary Band: 5 ($65,000 - $75,000 CAD)
HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA
The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way
MAKING AN IMPACT
The Technical Business Analyst plays a key role in supporting the organization’s Salesforce ecosystem by gathering and translating business needs into clear technical requirements, ensuring the successful delivery, enhancement, and ongoing stability of CRM solutions. This role partners closely with product owners, stakeholders, and technical teams to design scalable, compliant, and user-focused solutions across Salesforce and related platforms.
WHAT YOU’LL BE DOING:
Gathers, analyzes and defines requirements for various teams, managers, decision-makers and departments
Lead structured requirements gathering sessions with product owners, SMEs, and cross-functional stakeholders to capture business needs, translating them into clear functional and technical requirements.Distinguish business needs vs. system constraints; identify gaps between business processes and Salesforce platform capabilities (Sales Cloud, Service Cloud, NPSP, Experience Cloud, custom applications, flows, automations).Document user stories, process flows, data models, acceptance criteria, and configuration requirements aligned with CCS architecture and governance.Work closely with Salesforce Admins, Developers, Release Managers, and QA to design feasible, scalable solutions that adhere to best practices.Support data mapping, data conversion requirements, validation rules, field level requirements, deduplication, and technical integrity checks for new features, enhancements, or integrations. level requirements, duplication, and technical integrity checks for new features, enhancements, or integrations.Support Agile backlog refinement, prioritization, and estimation (grooming) and ensure stories meet Definition of Ready/Done.Develop and execute test plans including functional testing, regression testing, and UAT support to validate system behavior after enhancements, integrations, and releases.Monitor new Salesforce releases, features, and patches, assessing their applicability to CCS and recommending adoption opportunities.Provides operational support
Collaborate with the Salesforce Support and Release teams to troubleshoot, analyze, and resolve production issues across Salesforce objects, automations, integrations, and external platforms.Evaluate and recommend third‑party Salesforce App Exchange solutions and other tooling aligned to CCS ecosystem needs (e.g., data quality, automation, donor experiences, event workflows).Provide configuration support for low‑complexity changes (fields, list views, page layouts, flows, permission sets) where appropriate.Act as a subject matter expert for technical and business processes across Salesforce and related technologies (e.g. Freshservice, Azure Dev Ops, LMS systems, data pipelines).Maintain detailed documentation including process maps, requirements repositories, release notes, configuration guides, and technical reference materials.Create and update end‑user training materials; deliver targeted training to improve adoption, data quality, and consistent use of Salesforce.Ensure all work aligns with CCS compliance, privacy, data governance, and security standards.Support workflow optimization by recommending improvements that simplify user experience and reduce…
