Assistant General Manager - Hotel Job Halifax area,Nova Scotia Canada,Hospitality / Hotel / Catering

Description

RESPONSIBILITIES:

Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.

Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.

Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.

Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Makes and executes key decisions to keep property moving forward towards achievement of goals.

MANAGING PROPERTY OPERATIONS

Strives to improve service performance.

Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.

Ensures core elements of the service strategy are in place to produce the desired results.

Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Assigns duties to Department Heads and observes performance to ensure adherence to hotel policies and established operating procedures.

LEADING PROPERTY OPERATIONS TEAM

Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.

Ensures employees are treated fairly and equitably.

Leads and develops the Guest Experience

Organizes, procures, and evaluates all Guest Experience key points including hotel amenities, sense of arrival and departure, décor, room product, ballrooms, guest room promotions and more

Requirements

QUALIFICATIONS:

A minimum of five years of participating strategically and operationally at the Leadership level in a full-service hotel environment

Preferably strong background in Front Office Operations, Housekeeping, Maintenance and Food and Beverage

Proven track record of implementing new initiatives, establishing SOPs, managing multiple leaders and teams with a focus on superior service

Demonstrated techniques in gaining the trust and respect of guests and employees through consistent delivery of service, always ready and willing to serve

High degree of professionalism and business ethics

Familiar with the creation and adherence to budget

Keen eye for cleanliness and attention to details

Proven team-builder with outstanding motivational skills and coaching ability

A working knowledge of hotel systems, specifically Opera, would be a substantial benefit

Corporate Culture

They are committed to fostering a diverse and inclusive workplace and proudly uphold their status as an equal opportunity employer. They believe in providing every individual, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other characteristic, with an equitable and fair chance to thrive and succeed within their organization. They actively promote a culture of diversity, respect, and equal opportunity, as they believe that a diverse workforce brings fresh perspectives and innovative solutions, ultimately benefiting their company and their community as a whole.

Benefits:

Dental care

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match

Vision care

Wellness program


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