Investigations Officer

Job Description

What is the opportunity?

As the Investigations Officer you are responsible for the end-to-end investigation and resolution of client and internal general ledger adjustments processed as a result of image capture processing. You will work with a team and individually, ensuring all individual activities are completed on time and per quality thresholds to minimize risk of financial loss and negative client impact. Demonstrate commitment to RBC Values, adhere RBC policies, and ensure all training is completed on time.

What will you do?

• Mitigate operational, financial, and reputational risks through due diligence and adherence to risk management standards.
• Review transactions, reports, and documents to ensure compliance with policies and procedures.
• Provide consistent service within established SLA’s and Payments Canada rules
• Ensure any items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial risk.
• Investigate root cause of adjustments and identifying the appropriate resolving actions.
• Ensures all documents/data are examined for completeness and accuracy and take appropriate steps to correct for client.
• Maintain accurate records ensuring integrity of data (e.g. Service Platform, correspondence, internal accounts and records, etc)
• Identify and escalate repeated errors and ensure future risk and negative client experiences are mitigated.
• Identify and recommend solutions to recurring errors and servicing gaps to my Team Leader/Senior Team Leader, engage service partners as
• needed to conclude.
• Takes ownership of client situations, building ownership and accountability at first point of contact. Refer to Manager where required.
• Adopt a continuous improvement mindset by proactively identifying and recommending solutions to recurring errors, service gaps and process items ensuring efficiency and effectiveness and enhancements.

What do you need to succeed?

Must Have

• Proven experience thriving in dynamic, fast-paced operational environments, with a track record of delivering results under pressure

• Knowledge of Payments Canada rules and regulatory frameworks, ensuring adherence to industry standards and compliance requirements

• Strong investigative skills and a methodical approach to identifying, analyzing, and resolving issues

• Demonstrated experience working collaboratively within a team environment to achieve shared goals

• Strong capability to establish, develop, and maintain productive professional relationships with colleagues, stakeholders, and partners

• Demonstrated ability to adapt to and drive organizational change, fostering a proactive mindset toward process improvements and operational evolution

• Capability to assess, analyze, and decisively manage intricate financial transactions, ensuring accuracy, compliance, and risk mitigation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

Job Skills

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Note: Applications will be accepted until 11:59 PM on…