Manager, Finance & Banking

Position: Manager Payments

Job Description

What is the opportunity?The Manager Payments is responsible for the payments processes for all AP regions served by Accounting Services. The role also serves as the first point of escalation between the Accounts Payable and business partners/business units for problem resolution for payment related issues. Acts as Payment COE Expert for client and partner issues, ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.
What will you do?

Leads a team responsible for the completion of payment transactions and processes

Key relationship manager for payments processing and payment escalations between AP and the platform/region supported

Key knowledge resource for all AP platforms/regions on all matters affecting payments processing.

Responsible for the approval and issuance of material wire payments

Responsible for the identification and resolution of complex payment issues and concerns at the first point of contact, taking a long-term perspective in addressing vendor/BU concerns by identifying root cause of issues and action plans to resolve.

Responsible to partner with IT on any updates to Payment processes

Responsible for the delivery of high-quality service to RBC partners, including adherence to agreed upon service levels.

Apply appropriate escalation and communication processes within the team, ensuring alignment across Accounting Services.

Reinforces a continuous improvement mindset in the team by proactively identifying and recommending solutions to recurring errors, service gaps and process efficiency and effectiveness enhancements.

Exercises due diligence in following operational risk policies, procedures, standards and guidelines.

Ensures appropriate staff succession planning and resource allocation is inplace to provide undisrupted service to internal and external partners.

This role is responsible to provide support documentation as it relates to SOPs around Payments

Reviews all transactions/reports/documents to ensure compliance/adherence with policies/procedures/guidelines (SOX, G/L attestation, EUC, Enterprise G/L Attestation policy and APG)

Ensures Adherence and understanding of EOS results annually and completes action plans to support the bottom tier results

Change management champion within the Team and the department.

Collaborating to create an environment of open and effective discussions.

What do you need to succeed?
Must-have:

Accounting background with relevant educational credentials.

Progressive experience equivalent experience level in accounting field.

Proven track record in fast-facing operational environments.

Demonstrated ability to manage competitive priorities and deliver results under tight deadlines.

Experience leading and developing accounting teams.

Nice-to-have:

CPA designation.

Experience working in financial institutions or banking sector in financial institutions.

Public accounting firm experience.

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Flexible work/life balance options

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities

Access to a variety of job opportunities across business and geographies WMUS

Job Skills
Business, Business Units, Change Management, Collaborating, Continuous Improvement, Customer Service, Customer Service Management, Decision Making, Financial Processing, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Payment Handling, Problem Resolution, Process Efficiencies, Process Improvements, Risk Management, Service Levels, Time Management, Treasury Management
Additional Job Details

Address:

120 WESTERN PKY:

BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date aboveI
nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow…