Facilitator
Job in
Halifax Regional Municipality, Halifax, Nova Scotia, Canada
Listing for:
GardaWorld
Full Time
position
Listed on 2026-01-13
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 28.84 CAD Hourly
CAD
28.84
HOUR
Job Description & How to Apply Below
Location: Halifax Regional MunicipalityDo you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, Garda World is the place for you! Join our diverse and dynamic team, and embark on a path that will allow you to grow both professionally and personally.
As a Facilitator, you will provide bilingual customer service and engage with passengers who need extra assistance through the screening process. You will be extensively trained on knowledge of Standard Operating Procedures and will gain an in-depth familiarity of Pre-Board Screening procedures for special screening situations.
Facilitator
Job Responsibilities:
Provide a high level of customer service to the travelling public.Engage with passengers and offer assistance to those who require support for hearing loss, vision loss, limited mobility, etc.If requested, accompany passengers through screening, helping with their belongings and explaining the process.Explain options available to the passenger for screening of their person and their special items, medical devices and aids, and sensitive cultural or religious items.Provide information about CATSA’s regulatory signage to passengers with vision loss (using CATSA tactile communications booklet).Work closely with Screening Officers and liaise with front-line stakeholders to ensure passengers receive exceptional customer service.Proactively intervene where required, either in the queue or on the screening line.Maintain up-to-date knowledge on disability-related issues and initiatives, with a focus on those in the transportation sector (for example, the Sunflower Lanyard program for people with invisible disabilities).Facilitator
Qualifications:
Post-secondary education or equivalent work experience.Strong empathy, active listening, and customer service skillsA minimum of 1-3 years of customer service experience.Ability to communicate fluently, clearly, and effectively in both French and EnglishAbility to adapt to customer needs/situations, provide appropriate solutions or alternatives.Ability to provide physical support to passengers with reduced mobility, upon request.Ability to stand and walk for extended periods of time.Employment Details:
Hourly rate: $28.84/hourEmployment Type:
Full time (Unionized)Location:
Halifax, NSIf you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let's build something incredible together
AVATL
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