Transformation Analyst

Position Responsibilities
As a Transformation Analyst, you will be responsible for:

Understanding Business Impacts :
Assess initiatives through a transformation lens—identify and prioritize high-impact, transformation-focused processes across customers, technology, and operating models; define the target state; and design integrated solutions that enable seamless adoption and sustained delivery post‑launch.

Experience and Performance Insights :
Use quantitative and qualitative methods to assess current‑state performance and customer/employee experience (e.g., cycle time, productivity, TNPS), translate insights into transformation opportunities, and define success metrics.

Change Enablement and Adoption :
Partner with change management to design adoption plans, readiness metrics, and stakeholder communications.

Analytical and Critical Thinking :
Utilize your analytical and critical thinking skills to ask pertinent questions, understand business drivers and needs, and bring clarity and precision through detailed business requirements.

Relationship Building and Influence :
Build and sustain strong partnerships with key stakeholders and teammates, earning trust, fostering collaboration, and inspiring action through a positive, outcome‑oriented mindset.

Communication and Collaboration :
Use your strong communication skills to collaborate with working groups and accurately document business needs.

Continuous Learning :
Strengthen your toolkit across transformation methods (e.g., Agile, Design Thinking, Lean practices), project/program management, and insurance domain expertise.

Required Qualifications

2 or more years of relevant work experience in business analysis. Experience in Financial Services, especially Insurance would be an asset.

Preferred Qualifications

Proficiency with Microsoft Office products is required. Excel, Power Point, Confluence, and JIRA experience would be an asset.

Ability to Apply Lean methodology to define problems, measure current performance, analyze root causes, transform processes, and establish controls to sustain gains.

Ability to Lead cross‑functional workshops to define future‑state operating models; quantify expected benefits and risks.

Strong organizational and problem‑solving skills while working in a face‑paced environment with changing priorities.

Ability to develop positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions.

Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables.

Excellent verbal & written communication skills, with ability to adjust for different audiences.

Experience with process mapping and/or process design.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation…