Mail Clerk

Mail Clerk
Step into a dynamic part-time role in the insurance industry, where you'll support high-impact mail operations across multiple business units. Based in Halifax, this in-office position offers hands-on experience in logistics, client correspondence, and courier coordination—ideal for those seeking growth in a fast-paced, service-driven environment.
What is in it for you:

• Hourly salary of $

• 3-month contract with the potential for permanent employment.

• Part-time hours: 5 hours per day.

• Weekday schedule: no evenings or weekends.

• On-site work environment.
Responsibilities:
• Receive, sort, and distribute all incoming mail, output, and courier items to relevant business units.

• Prepare, sort, and process all outgoing mail and courier shipments according to company standards.

• Manage advisor correspondence, including quality control and resolution of unidentified mail using internal systems.

• Operate mail-handling equipment and complete print jobs, including envelope filling and machine processing.

• Oversee shipping and receiving duties, including branch bags and package delivery, with lifting requirements up to 50 lbs.

• Serve as a point of contact for customer inquiries via phone, Microsoft Teams, email, and in-person service windows.

• Support troubleshooting efforts and process inbound bulk mail with accuracy and efficiency.

• Use Microsoft Office tools for daily workflow, communications, and record-keeping (, film fiche).

• Maintain service level agreements and meet tight operational deadlines.

• Collaborate with colleagues across departments to ensure seamless internal service delivery.
What you will need to succeed:
• High school completion at minimum.

• Previous experience in administration, courier services, or customer service roles.

• Strong verbal and written communication skills.

• Proven organizational and multitasking abilities in fast-paced environments.

• Proficiency in Microsoft Office, particularly Outlook and Excel.

• Ability to meet physical requirements, including lifting up to 50 lbs.

• High attention to detail and accuracy.

• Ability to work independently and as part of a team.

• Analytical thinking and adaptability to change.

• Reliable PC skills with strong speed and precision.

• Customer-focused attitude with empathy, patience, and clear communication.