Community Outreach Associate

Overview

Mountain Humane (in Hailey, Idaho) is on a mission to enrich the quality of life in our community by saving animals and changing lives. We do this through innovative programs that inspire and have impact beyond southern Idaho. The first “no-kill” shelter in the state of Idaho (in 1999), we annually help more than 4,500 animals and touch the lives of more than 7,000 people through our programs.

We are a model for other animal welfare organizations and at the forefront of best-practices in nonprofit management.

The Community Outreach Associate provides support for the Outreach programs, including Pets for Life (PFL), Community PAWS, and Shelter Outreach. Responsibilities include meeting with clients, scheduling and transporting pets for Outreach programs, weekly surgery transport, database management for the programs, and assisting with front desk duties for public clinic clients (checking in and checking out for veterinary services).

Classification:
Part Time/Full Time, depending on need

Manager:
Access to Care Manager

Office

Location:

Hailey, Idaho

• Minimum of a high school diploma. Bachelor’s degree and previous experience in animal-related or non-profit settings preferred
• Ability to work well with the public, including individuals from varied racial, ethnic, cultural, socioeconomic backgrounds, sexual orientation, and with individuals who are differently-abled
• Strong verbal and written communication skills; ability to work well in a team and independently
• Excellent administrative skills; highly organized, motivated, and flexible under pressure. Attention to detail and prioritization are essential
• Computer proficiency, including Windows and Microsoft Office (Word & Excel); ability to learn new programs quickly
• Comfort with driving large vehicles and a valid driving record

• Proactive Outreach
  • Go door-to-door to inform clients about Mountain Humane services
  • Communicate and listen with tact and empathy
  • Provide information on Mountain Humane support mechanisms
  • Facilitate sign-ups for services
  • Collaborate with clients to act in the best interests of animals and people
• Spay and Neuter Services
  • Coordinate transport for spay/neuter surgeries and veterinary appointments
  • Work with the veterinary team on schedules and patient needs
  • Provide information on pre- and post-surgery expectations
  • Engage with clients to meet their needs and address concerns
• Reactive Outreach
  • Assist with post-surgery follow-up calls
  • Provide information to new clients about services offered
  • Weekly meetings with Community Outreach Manager to align weekly needs and expectations
• Administrative Duties
  • Manage Outreach animal records, databases, and statistics reports
  • Enter data accurately and in a timely manner
  • Schedule appointments, client transportation, and data transfers
  • Provide necessary supplies for clients
  • Support program goals and compliance with Pets for Life expectations
  • Check in/out public clinic clients
  • Coordinate medication refills with the medical team for existing clients
  • Schedule existing clients in the medical database
• Community Paws Program
  • Oversee scheduling of appointments, client transportation, and database management
  • Provide necessary supplies for clients within the program

• Maintain a neat and well-groomed appearance; wear supplied uniforms and closed-toed shoes
• Comply with all safety protocols
• Indoor and outdoor work in a shelter environment with dogs, cats, and pocket pets; regular contact with animals is possible
• Occasional exposure to dead, injured, sick, or difficult animals; exposure to parasites and infectious diseases may occur
• Interactions with children and the public in emotionally charged environments
• Some evening and weekend hours are required
• Regular driving of company vehicles; valid driver’s license and good driving record required
• Vehicle travel to venues as needed
• Physical activities include walking, standing, sitting, bending, lifting up to 50 lbs

Hours:

Part-Time or Full-Time, 20–40 hours per week, determined with supervisor. Occasional nights and weekends may be required for special events. Seasonal…