Entry Level Service Technician-Warehouse and Delivery

Job Description:

This multi-tasked position handles the delivery of office equipment, production printing and large format printing devices, as well as supporting equipment set-ups in our Hagerstown, MD warehouse, with on the job training to become a Field Service Technician. Candidate must be able to respond to ongoing needs for the overall functioning of the warehouse/organization.

• Deliver equipment and supplies to customers in a safe and professional manner.
• Assist with receiving freight shipments; verify counts and shelve inventory items upon arrival.
• Unbox, set up and test equipment.
• Participate in training certifications and in-person classes.
• Ship parts, supplies and equipment.
• Trace shipments when in question.
• Provide general office maintenance, including light bulb replacement and grounds appearance.
• Make emergency deliveries and pick up used equipment from customer locations; pick up locally acquired parts, tools and equipment.
• Keep the warehouse clean and free of debris.
• Keep delivery trucks maintained and clean (oil changes, etc.).
• Participate in the recycling program.
• Maintain a professional and safe environment at all times.
• Other related duties as defined by management.

• Must have a clean driving record with the ability to drive a van or light truck.
• Must be DOT certified, if required.
• Forklift certification is a plus; training available, as well as the ability to operate a Stair Climber.
• Ability to read and write legibly.
• Good organization skills.
• Good verbal communication skills.
• Self-starter; able to work independently with minimal supervision.
• Data entry skills (with training).

• High School Diploma or GED.
• Industry experience in a similar field preferred but not required.

• Able to lift 50 pounds or less frequently; 100 pounds or less occasionally. Maximum lift overhead; lowest lift to the floor.
• Able to move 50 pounds or less frequently; 100 pounds or less occasionally.
• Able to push/pull objects with moderate effort frequently; maximum effort occasionally.
• Able to stand and be on feet for up to 8 hours per day, with up to 4 hours continuously.
• Able to perform motor skills such as grasping, finger manipulation, pinching, bending, reaching, twisting, and other dexterity tasks for up to 8 hours per day, with 4 hours continuously.
• Able to effectively communicate with employees, freight carriers, etc.
• Able to see objects closely, discriminate colors, and perceive depth continuously.
• Able to understand, relate to, and apply concepts on a continuous basis.
• Able to remember multiple tasks/assignments over long periods of time continuously.
• Must have a clean driving record and ability to drive a company van or light truck. CDL not required.

• Passion:
  Be positive. Have Pride. Go Above & Beyond Expectations.
• Customer Focused:
  Listen & Understand. Always be Friendly. Strive to be the Best.
• Integrity:
  Be Honest & Fair. Be True to Ourselves. Deliver Every Time.
• Accountability:
  Take Responsibility. Build Trust. Do Quality Work.
• Family:
  Value Each Other. Communicate. Show Appreciation. Laugh, Work Hard & Have Fun.

Company description: A local, family, women-owned and nationally recognized organization, committed to building lifelong, mutually rewarding relationships with our customers by delivering unparalleled service. Our people are advocates for our customers and have their trust through industry knowledge, customer-focused innovation, flexibility, and integrity. We are committed to Customer Service Excellence.