Field Service Technician

Overview

Hagerstown, MD — At Point Broadband, we are dedicated to delivering the best broadband services to rural communities and small towns. We are seeking a detail-oriented and proactive Field Service Technician to support the smooth functioning of our daily operations. In this role, you will assist with a variety of tasks aligned with Point Broadband's operational goals, while upholding the high standards of service our customers expect.

Summary:

Field service technicians are responsible for customer equipment installation and service work. Technicians also maintain our inventory of network assets. We are looking for someone who is friendly, reliable, self-motivated and can direct their own work at customer locations. Computer networking skills are a plus. However, in-house training is offered for candidates who have basic technical skills and aptitude. Applicants must have a clean driving record and be able to pass a pre-employment background check and drug test.

• Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service
• Install and relocate outlets
• Install or remove converters and cable modems
• Install interior and exterior wiring
• Connect peripheral equipment
• Train customers on proper use of equipment
• Monitor, repair and record system, drop, and in-house leakage
• Assure proper signal levels and picture quality
• Identify causes of picture and/or signal degradation
• Troubleshoot from consumer device to tap
• Troubleshoot, repair and replace components from tap to consumer device
• Assure system security by terminating unused ports and tagging drops and locking pedestals
• Take voltage measurements
• Understand/apply FCC and NESC technical standards
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and company standards)
• Provide superior customer service
• Complete all tasks to company quality standards
• Maintain professional appearance and behavior at all times
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Replaces defective/damaged tap plates and installs new taps
• Troubleshoots/repairs problems between customer equipment and the RF of the optical node
• Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference
• Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from output of the node
• Performs underground and aerial construction duties associated with CATV operations
• Performs network troubleshooting including ping test, trace routes and speed test
• Installs power supply and performs field engineering walkouts
• Other duties as assigned

• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt-ohm meter, sweep receiver, underground locator and TDR
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time-critical issues
• Able to read street maps
• Able to work flexible hours as required, including evenings, weekends and on-call shifts
• Must have a valid driver’s license and good driving record

Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred.

Basic computer skills are preferred, including internet and email.

• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment
• Ability to work in tight spaces while bending, twisting and reaching
• Ability to carry, climb and operate extension ladder (approx. 28’ and 75 lbs)
• Ability to differentiate between different sizes and colors of wires
• Ability to perform work in elevated places (i.e., roofs and utility poles)
• A…