Part Time Bridal Sales

Overview

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one. Join a company that dominates the category products and provides high-level customer service in retail. We make dreams happen—apply today!

$400 bonus for every referral hired with no limit. Competitive hourly pay rates & team bonus. Get Paid Early!

* Additional terms and conditions apply.

The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for providing 5-Star Customer Service, achieving sales goals and productivity by following our 5-Step Selling Process, and performing duties related to presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager.

Bridal Stylists are brand ambassadors and demonstrate the values and critical success factors of the David’s Bridal brand.

Customer Focus

• Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.
• Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system). Use iPad tools to research and communicate this information to the customer.
• Provide exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service. Proactively address customer concerns with confidence. Escalate when necessary and partner with leadership.
• Prepare for customer appointments by reviewing profiles, favorites and preparing a fitting room.
• Build relationships by welcoming customers to the store, asking questions and listening to understand expectations and needs (emotional and practical).
• Identify the perfect gown/dress in the customer’s first three try-ons.
• Review Timeline Calendar and set future appointments aligning to customer needs; follow up to remind/set future sales.
• Communicate how alterations play a role in perfecting the dress; promote alterations services and personalization options. Partner with Alterations Specialists to set up appointments. Aim for 80% conversion of brides sold to Alterations appointments.
• Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
• Maintain store standards (clean, organized, promotional readiness) and report any broken or damaged equipment to store management.
• Maintain high dress code standards for self.
• Offer David’s Bridal loyalty & partners program to support and promote one-stop for all life events.

Analyzing & Decision Making

• Respond promptly to all customer questions, providing product and service information. Build relationships to meet or exceed customer satisfaction and loyalty.

Managing Performance

• Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process.
• Support all cash wrap behaviors and process transactions with accuracy to make every customer feel celebrated. Promote services, confirm contact information, review receipts/policies, and schedule future appointments. Follow procedures for special order dresses.
• Consistently achieve a 65% or greater platform conversion.
• Consistently achieve add-on goals: headpieces 75%, foundations 10%, shoes 20%.
• Set come-back appointments for the complete wedding party (Bridesmaids, Mother-of-the-Bride, Flower Girl).
• Become a trusted advisor by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
• Aim to exceed sales targets as a Circle of Excellence member.

Managing Change

• Execute new processes, behaviors, contests and programs as assigned.
• Perform duties as assigned by store management including promotion/setup, merchandising/visual changes, markdowns and inventory counts.

Gaining Commitment

• Actively support the store team to achieve sales, service and operational goals.
• Accurately clock in/out for all scheduled shifts, breaks and meals.
• Follow all loss prevention and security processes and policies.

Developing Self…