Onsite Service Specialist

Overview

BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

• Requisition : 19712
• Employment Type: Full Time
• Job Category: Sales
• Job Grade: Non Exempt N9
• Work Location: Hagerstown, MD

The Onsite Service Specialist is a critical MSC role. The specialist is located at a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction. Responsibilities will include assisting our customers with procurement and order placement and managing our MSC Control Point Solutions (Vending, VMI, Crib) to drive the MSC value with these customers.

• Excellent customer service skills to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available Cost Savings Statistics.
• Manages the MSC Control Point Solutions – which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization.
• Determines optimal sourcing strategy for key customer projects, collaborating with the Category Team to support MSC's mission to drive savings and improve the customer's shop floor.
• Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.
• Collaborates with the account team to maximize customer satisfaction and future projects.
• Resolves on-site customer product and service issues by providing sales-related solutions using available information; consults with other associates and strategic suppliers to locate effective sources.
• Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation.
• Communicates customer concerns to management to ensure effective problem resolution.
• Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
• Fosters the MSC Culture to align with MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

• A High School Diploma or the equivalent experience is required.
• College degree preferred.
• 2+ years inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
• Industry experience preferred.
• Relevant Military experience a plus.
• Metalworking knowledge and experience is a plus but not always required.

• Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system.
• Excellent problem-solving skills.
• Excellent customer service and sales skills.
• Excellent oral and written communications skills.
• Working Industrial knowledge preferred.
• Sales competency development as applicable.

• A valid driver's license and the ability to travel up to 10% of the time may be required.
• Ability to lift items up to 50 pounds as needed.
• A valid driver's license is required.
• This position may require access to ITAR information and/or CUI.

Compensation starting at $40,000 - $60,000 depending on experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job…