FFC Operations Support Supervisor

Key Responsibilities

• Drives compliance with daily safety requirements and builds/sustains a culture of safety among subordinates and peers
• Keeps track of key performance indicators across functions including administrative support, inventory, and quality assurance
• Supports FFC services and complies with policies and procedures
• Assists FFC with physical inventory interacting with various IT, corporate, and warehouse management systems to investigate and fix complex and technical issues
• Participates closely in inventory system testing activities and integration which requires in-depth knowledge of the various systems
• Creates reports that provide the FFC with visibility to inventory issues
• Research issues related to daily, weekly, monthly, or yearly inventory reports for FFC
• Develops monthly reports showing inspection and audit performance and improvement opportunities
• Audits for customer fulfillment orders and store replenishment orders
• Evaluates and recommends alternative auditing procedures for continuous improvement
• Interprets and supports quality policies and implements guidelines to ensure compliance with quality standards and documents
• Adheres to quality processes identifying issues and gaps in current processes or documents
• Performs delivery management overseeing load planning and allocation
• Reports quality metrics to leadership
• Develops new methods to resolve identified issues
• Troubleshoots and manages emergency situations assessing best solution and utilizing most effective and efficient resources
• Analyzes and makes recommendations regarding schedule adherence and other operational needs or problems reporting discrepancies and/or unsafe conditions recommending and implementing corrective actions
• Leads efforts driving administrative, inventory, and quality core tasks and supports training, education and upskilling as needed
• Communicates effectively with associates regarding business objectives or current issues
• Monitors individual and team productivity and drive continuous productivity improvement through process enhancements and one on one coaching
• Approves off standard hours for associates ensuring accurate accounting of performance for team
• Sets goals and communicates clear expectations for associates providing timely and constructive feedback
• Provides associates with meaningful developmental opportunities and prepares them for upward promotion as applicable
• Works with associates to build a work environment of engagement and inclusion
• Participates in the process of hiring talented individuals for the team, submitting, requisitions, interviewing, and partnering with HR in the hiring process
• Trains new hires and existing employees on processes and procedures as applicable
• Discusses and resolves conflicts between associates
• Sponsors and leads associates through change
• Responds to incidents or injuries and ensures first aid response takes place as needed
• Collaborates with the other FFC teams to ensure consistent processes and expectations

• Bachelor’s Degree – Business, Human Resources, or related field OR 5 years’ experience in a distribution or warehouse facility with increasing responsibilities

• Bachelor’s Degree – Business, Human Resources, or related field
• Experience at other facilities in the Lowe’s network, or in an industrial setting
• Experience in a Human Resources function
• Experience preparing, analyzing, and interpreting financial reports and data
• Leadership experience with direct report responsibility
• Experience mentoring and coaching others
• Experience managing projects, resources, time, and budgets
• Basic computer skills including a working knowledge of Microsoft Office Suite
• Bi-lingual skills, if applicable to the facility

Pay Range: $59,800.00 - $99,900.00 annually

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

Associate Benefits

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time…