Experienced Restoration Project Manager in Washington

Overview

Join SERVPRO of Howard County as an Experienced Restoration Project Manager in Hagerstown, MD. This role focuses on managing restoration projects, leading crews, and ensuring customer satisfaction.

• Manage overall customer experience, ensuring satisfaction and tracking reviews.
• Promptly respond to potential customers, demonstrating priority and professionalism.
• Coordinate crews and resources for active projects, overseeing scopes and estimates.
• Maintain clear communication with clients, teammates, vendors, and insurance representatives.
• Oversee production expenses, including equipment, vehicles, and material assets.
• Ensure adherence to safety guidelines and risk management practices.
• Participate in recruitment, hiring, and training of production teammates.

• Ability to work a 24/7/365 schedule.
• Previous experience in cleaning/restoration preferred.
• High school diploma or GED.
• IICRC certifications preferred;
  Xactimate® experience is a PLUS.
• Valid driver’s license.
• Ability to lift 50-100 pounds regularly.
• Comfort working in various environments (e.g., crawl spaces, attics).
• Travel flexibility, including local and out-of-state trips when necessary.
• Successful completion of a background check.

• Competitive salary of $18.00 - $26.00/hr based on experience, with team bonus eligibility.
• 401(k) and company car.
• Dental, health, vision insurance plans.
• Paid time off and flexible schedule.
• Free uniforms and equipment provided.
• Opportunity for advancement and career progression.
• Training and development programs.

Competitive salary of $18.00 - $26.00/hr based on experience, with team bonus eligibility.