Branch Operations Manager

Job Description

A Branch Operations Manager oversees the daily operations of a branch, ensuring efficiency, customer satisfaction, and regulatory compliance. They manage staff, implement operational policies, achieve performance goals, monitor metrics, identify areas for improvement, and contribute to the overall success of the branch and organization.

Overseeing daily branch execution and operations, ensuring timely and quality service delivery. Provides a safe workplace through ongoing training and adherence to company policies. Prepares composite reports from subordinates, translates district-level goals into daily priorities, supervises technician teams, resolves local issues, and leads daily huddles.

Managing and leading branch staff, including hiring, training, performance evaluations, and development. Recruits, interviews, selects personnel, evaluates performance, recommends salary adjustments, administers disciplinary actions, and conducts new hire and ongoing training.

Serves as the face of the branch, ensuring high levels of customer satisfaction through efficient service delivery and addressing inquiries. Coaches and develops team members, works with other managers to reduce cancellations, and prepares materials for customer interactions.

Ensures adherence to company policies and federal, state, and local regulations, and monitors licensing of production staff.

Manages budgets, forecasts, and financial performance metrics for the branch.

Analyzes operational data to identify trends, challenges, and opportunities for improvement.

Develops and implements operational strategies to drive efficiency and optimize branch performance.

Fosters a positive branch culture, promotes employee engagement, and drives team success. Monitors and positively impacts Associate Engagement and Culture Initiatives.

Identifies and recommends process improvements to enhance efficiency and profitability, examining work for accuracy, neatness, and conformance to best practices and policies.

• Leadership and Management: Strong leadership skills to effectively manage and motivate a team.
• Operational Expertise: Thorough understanding of branch operations and business processes.
• Customer Service: Excellent customer service skills and commitment to a positive experience.
• Communication
  
  Skills:
  
  Strong verbal and written communication skills.
• Analytical
  
  Skills:
  
  Ability to analyze data, identify trends, and make data-driven decisions.
• Financial Acumen: Understanding of financial management principles and budgeting.
• Problem‑Solving: Ability to identify and resolve operational issues and challenges.
• Compliance Knowledge: Familiarity with relevant regulations and compliance requirements.
• Adaptability: Ability to adapt to changing business needs and implement new strategies.

• Associate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
• 2+ years of supervisory management experience required.
• Valid, permanent driver’s license from state of residence.
• Must be 21 years of age by date of hire.

• Guiding, mentoring, and inspiring branch associates and Service Managers to achieve goals and foster a culture of success, recruiting talented individuals, fostering collaboration, and promoting a positive work environment.

• Identify and eliminate inefficiencies and bottlenecks in workflows to improve productivity and quality, use systems and tools to optimize operations and track performance, and ensure adherence to policies and mitigate risks.

• Ensure associates and managers provide a positive customer experience, promptly resolve issues, build strong relationships, and drive retention using feedback to personalize service and offerings.

• Set clear objectives for associates and managers, align…