Quality Assurance Analyst - Salesforce

Overview

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service.

We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

USD $73,957.63 - USD $91,658.15 /Yr.

• Review and validate business requirements.
• Define and document testing strategy for each software and/or report deliverable.
• Construct SQL queries to support validation of defined testing strategies.
• Test for data quality and user interface functionality.
• Support Salesforce release cycles, ensuring testing is completed and acceptance criteria are met prior to deployment.
• Validate Salesforce functionality and data flows to ensure compliance with internal controls, regulatory requirements, and audit standards applicable to financial services.
• Partner with Developers, Business Analysts, Product Owners, and stakeholders during sprint planning, refinement, and UAT.
• Assist with User Acceptance Testing, including test coordination, issue triage, and validation of fixes.
• Construct user and “How to” guides for software and report releases.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

• Bachelor’s degree in Information Systems, MIS, BIS, CIS, or related field.
• Minimum two (2) years of Quality Assurance experience involving business reporting and web applications.
• Experience handling multiple projects simultaneously.
• Experience translating business and technical requirements into detailed test scenarios.
• Strong PC skills including Microsoft Office (Access, Excel, Word, & Outlook).
• Strong attention to detail, interpersonal skills, and notation skills.
• Comfort working with sensitive or confidential data while adhering to security and governance standards.

• Experience defining Quality Assurance full life cycle processes.
• Technical writing experience.
• Hands‑on experience with Salesforce, ideally within Financial Services Cloud.
• Exposure and experience in a .NET environment.
• Understanding of Agile/Scrum SDLC and QA best practices.
• Exposure to test automation tools (e.g. Copado Robotic Testing (CRT), Stellium, or Playwright).

Work hours will depend on the business hours of the time zone serviced.

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

For information regarding our benefits, please visit:

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran.

Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.