Community Outreach Worker

Overview

Family Healthcare of Hagerstown is a thriving, one-stop healthcare center that offers our patients comprehensive care including primary care, dental, mental health, and community resource services for all ages, infants to seniors. Our mission: to promote a healthy community by providing affordable, accessible, and compassionate healthcare to individuals and families of all ages, races, and economics backgrounds. Our core values – integrity, quality, communication, accountability, trust, and teamwork – are an integral force in our health service.

Position Summary:

The Community Outreach Worker works under the supervision of the Patient Access Manager and in conjunction with all other team members of the department and all other departments. Provides assistance to Family Healthcare of Hagerstown patients. Activities include helping community residents and patients to access services such as transportation, primary care, dental care, behavioral health services, substance abuse, labs, x-rays, and specialty care services.

Develops and maintains ongoing community involvement with appropriate agencies and organizations. Attends community events to showcase Family Healthcare and the services we provide. Supports and follows through with the vision, mission, goals, and objectives of Family Healthcare of Hagerstown.

As a member of the health center’s integrated care team the Community Outreach Worker
will fulfill the following
KEY FUNCTIONS AND RESPONSIBILITIES:

• Provides direct assistance to patients and acts as a liaison with other service providers and health care professionals to ensure patients have appropriate access to the care they require.
• By the 5th of each month provides documentation of assistance to patients, to include the number of patients assisted.
• Works with local providers and health care support professionals to establish and maintain a coordinated transportation system for FHH patients.
• Responsible for obtaining bus vouchers. Follows Transportation Protocol for distribution.
• Tracks patient no shows. Identifies barriers to care for no show patients and works with patients to increase compliance. Consistently follows No Show Policy.
• Identifies and coordinates community outreach activities and actively participates in community events.
• Represents FHH in local coalitions and/or boards to support health awareness within the community. Independently seeks out opportunities within the community to involve FHH in local coalitions.
• Works closely with Senior Centers to provide monthly programs to engage seniors in activities and education programs.
• Conducts patient classes for Living Well with Chronic Conditions and Diabetes.
• Promotes the use of the multiple tools that local resources provide, for example:
  Million Hearts
• High Blood Pressure Health Score Card.
• Demonstrates a willingness to work with and assist others with no more than three valid complaints received by management per year.
• Works with AHEC and other local community organizations to promote programs and initiatives.
• Provides direct assistance and support to other departments without complaint (i.e., Family Practice, Mental Health, Dental, Administration).
• Ensures adequate supply of promotional giveaways.
• Maintains annual calendar/spreadsheet of events/outreach activities. Attends at least 30 outreach events a year.
• Planning and implementation of the annual Health Fair.
• Assists with functions related to registration, insurance verification, financial assistance, and preparation of medical record information forms.
• Employees consistently address patients in a professional manner as they approach the registration window or employee’s office. If a patient does not have insurance or if their financial has expired, provide a financial application, and explain the process for completion.
• Completes registration process in a timely and efficient manner.
• Maintains confidentiality of patient and departmental information. Zero infractions of breach of confidentiality during evaluation year.
• Assists patients with medical record requests, refill requests, paperwork pick-up, questions, etc., checking EMR system and investigating before calling clinical…