Medical Front Desk Representative

Overview

Medical Front Desk Representative, Full-time, Hagerstown, MD

Aller Vie Health exists to change how care is delivered for allergies, asthma, and immunological conditions. Our mission is to help patients achieve and maintain better health and real relief in day-to-day living. We are expanding access to specialized allergy and immunology care and are building teams that make an impact. If you’re motivated by meaningful work and want to be part of a mission you can feel, we’d love to meet you.

You’re motivated by patient-centered work and believe great care starts with integrity, accountability, and compassion. You take pride in delivering high-quality care while supporting patients and teammates with empathy and professionalism. You bring optimism to your work, advocate for patients, and believe small moments of care can make a big difference. If you’re driven by purpose and want your work to truly impact lives, we’d love to connect.

1150 Omega Drive Suite 100 Hagerstown, MD, 21740

Starting pay is $18 an hour, depending on experience.

• Greet patients warmly upon arrival and manage check-in and check-out processes with professionalism, accuracy, and care
• Answer incoming calls, address questions and concerns, route calls appropriately, and take messages as needed
• Schedule appointments and manage provider calendars, including follow-ups and adjustments for delays or changes
• Register new patients and maintain accurate demographic, insurance, and financial information
• Facilitate smooth patient flow by communicating arrivals, wait times, and updates with clinical staff and providers
• Collect co-pays and payments at the time of service, including deductibles and outstanding balances; explain billing policies and assist patients as needed
• Maintain and update patient records through data entry, scanning, faxing, and document management
• Verify insurance eligibility, referrals, and authorizations in preparation for upcoming appointments
• Review billing questions, claims, or denials and gather required information to support resolution
• Monitor office supplies, coordinate equipment needs, and support daily administrative operations and special projects as needed

• High school diploma or GED required
• Prior experience in a healthcare or medical front office setting strongly preferred
• Excellent interpersonal and customer service skills with a friendly, professional demeanor
• Strong written and verbal communication abilities
• Highly organized with attention to detail and the ability to multitask in a fast-paced environment
• Comfortable using Microsoft Office tools (Word, Outlook, etc.) and electronic scheduling or EMR systems

• Ability to sit for extended periods and communicate effectively with patients, visitors, and staff
• Regular use of hands and arms to write, type, and operate standard office equipment
• Occasional physical activity, including reaching, bending, stooping, kneeling, or maintaining balance as needed
• Perform repetitive tasks such as typing and reaching, including occasional overhead reaching
• Ability to lift up to 50 pounds on an occasional basis and carry items weighing up to 25 pounds
• Visual ability to maintain focus, depth perception, and peripheral awareness in a clinical office environment

When you join Aller Vie Health, you become part of a purpose-driven team dedicated to transforming lives through compassionate allergy care. We value the experience, perspective, and commitment you bring to our mission. We offer competitive compensation and comprehensive benefits to help you thrive and give your best to patients who count on us every day.

• Medical, Dental, and Vision Insurance Plans
• Employer HSA contribution
• Employer-Paid Life Insurance
• Supplemental benefit offerings
• 401(k) Plan with employer match
• Generous PTO and paid holidays

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Aller Vie Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.