Health Center Manager RN - Hagerstown, MD

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states.

Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

The Health Center Manager is responsible for the leadership, oversight and overall success of assigned health center operations. Successful health center operations will include improved health of participants, satisfied Client partners and efficient operations of the clinic.

• Supervise all team members in assigned employer health center(s) and ensure adherence to company policies, objectives and procedures
• Oversee management of assigned health center(s) operations, workflow and work schedules to ensure productive performance
• Provide coverage for vacant positions during staff absences or unfilled roles; step in and assume duties as needed due to staff shortages
• Collaborate with Account Manager to ensure health center is staffed appropriately to meet Client partners’ and patients’ demands
• Implement and manage strategy at a clinic/front line level as agreed upon with the account management team
• Set expectations and goals (based on contracted services) for team members, discuss performance and manage performance improvement plans
• Talent identification and hiring, in partnership with recruiting department, for health center staff
• Ensure center staff are a high functioning team to include talent management and team building
• Maintain all regulatory and compliance guidelines in assigned locations
• Act as a resource for continual development, implementation and monitoring of clinical activities that improve outcomes, increase utilization, and enhance clinical efficacy
• Perform onsite and remote chart/records/procedures audits
• Provide information and feedback to Clinic Operations regarding ongoing clinic operations, client issues and concerns, and medical team management/staffing issues
• Coordinate activities of data gathering, information distribution and ongoing clinical oversight
• Work cooperatively with Corporate Client Services and Clinic Operations to enhance provision of support to on-site clinics
• Meet periodically with the Client to discuss clinic issues as needed; client meetings should occur in collaboration with the Corporate Client Services team
• Participate in Client Company sponsored training
• Work with management to ensure that all health and safety standards are met to safeguard the health and wellbeing of employees; meet regularly to disposition OSHA cases
• Oversee medical case management and acute injury management for injured workers in conjunction with medical providers, supervisors, and worker’s compensation management team
• May be directly involved in day-to-day case management activities as a back-up or primary individual responsible for case management, including:
• Serve as liaison between medical providers and injured workers for coordination of care
• Document all clinical care and case management activities
• Efficiently and satisfactorily carry out other duties as assigned or required

Current RN clinical license plus 3-5 years clinical experience and a minimum of 5 years’ experience in direct employee management, overseeing medical clinic for health care delivery, or equivalent combination of education and experience. Ability to speak Spanish is a plus.

• Ability to successfully prioritize and complete multiple and varying tasks
• Ability to work within budgetary guidelines and constraints
• Ability to work towards clearly defined goals and objectives and to be accountable for progress towards/achievement of the goals
• Must exhibit attributes of being appropriately assertive, enthusiastic, self-directed, and a team-oriented consensus-builder, with a commitment to wellness, health promotion, and chronic condition management
• Must exhibit tact, patience, and resourcefulness in working with patients, clinicians, clients, colleagues, vendors, and personnel
• Excellent written and verbal communication skills
• Must be able to work accurately and thoroughly throughout the entire job process
• Consistently demonstrate professionalism and high-service attitude in communications and…