Customer Experience Admin

Customer Experience Admin – Window Nation

$18.00/hr - $18.00/hr

The Customer Experience Admin serves as the first point of contact and trusted liaison for Window Nation's customers, past and present. You will connect directly with homeowners to ensure their questions and concerns are resolved quickly and professionally. In partnership with our Customer Excellence Team, you will help deliver smooth, timely, and positive experiences at every touchpoint. This role requires someone who is empathetic, detail-oriented, and genuinely passionate about providing exceptional service and communication.

Location:

Fulton, MD (office). Candidates from surrounding areas such as Maple Lawn, Columbia, Scaggsville, Laurel, Clarksville, Silver Spring, College Park, Baltimore, Glen Burnie, Bowie, Odenton, Crofton, and other nearby locations are encouraged to apply.

• Handle post‑installation customer communications, triaging inbound phone calls, chat, and emails to drive a one‑call resolution environment.
• Review and action email correspondence to ensure all communication from customers is addressed swiftly, supporting both the customer and the company.
• Liaise between Window Nation's post‑installation customers and support teams.
• Enter data and upload documents accurately into systems related to customer interactions to ensure all details are properly documented and customer needs are resolved.
• Operate with empathy and courtesy toward consumers and colleagues in all interactions to serve the goals of the organization and provide an outstanding customer experience.

• High school Diploma, GED, or equivalent required.
• 1+ year of customer service experience, including call centers, customer care, or help desks.

• Experience working with a CRM system or other customer tracking software.
• Experience working with Microsoft Suite products.
• Ability to organize multiple activities with minimal supervision.
• Demonstrated success in a deadline‑driven environment.
• Customer‑centric mindset.
• Strong attention to detail.
• Ability to communicate with customers with a high level of empathy and understanding, deescalating when needed.

• Competitive pay
  * and performance‑based bonus opportunities.
• Full benefits package including medical, dental, vision, life, and 401(k) retirement options.
• Paid time off.
• Growth opportunities within a rapidly expanding company.
• A supportive team culture where your contributions matter and craftsmanship is celebrated.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

* Window Nation provides competitive compensation and benefits. The compensation range offered for this position will be based on relevant skills, experience, qualifications, and location, and will be disclosed during the interview process.