PT Swings or Graves Customer Service Operators

PT Swings or Graves Customer Service Operators

Part‑time customer service operators needed for Becklar Monitoring. This role works swing and grave shifts in Hagerstown, MD.

Becklar Monitoring is one of the fastest‑growing alarm monitoring companies in the nation. We save lives, protect property, and inspire peace of mind by monitoring burglar, fire, medical, and IoT alarms with the fastest response time in the industry. At Becklar, we care F.I.R.S.T. – Fun, Innovative, value Relationships, Serve each other, and work as a Team to extend Trust to those around us.

• Swings: Three days per week, 8 hours per day between 4 pm and 1 am
• Graves: Three days per week, 8 hours per day from 12 am to 8:30 am

• Flexible scheduling – days, swings, and grave shifts for college students and other learners
• Growth opportunities – promotions from within as the company expands over 200,000 subscribers a year
• Starting pay $16.50 per hour
• Tuition reimbursement up to $1,000+ per year
• Free mental health assistance & 401(k) match for all team members
• No sales or surveys – you simply help people stay safe
• Fun team culture, company parties, weekly pay days, professional development, and more

• Process alarm signals quickly, accurately and professionally while managing stressful situations
• Dispatch the proper authorities to subscriber locations in emergencies, verify help is on the way, and notify responsible parties
• Assist partner alarm companies with system tests to ensure subscriber alarms are working properly
• Accurately document all responses for each alarm on the computer
• Learn and use new software to complete multiple tasks
• Engage in ongoing training and development opportunities for accurate alarm handling and personal growth

• Must be 18 years of age or older with a high school diploma or GED
• Prior customer service experience preferred
• Typing speed of at least 40 words per minute
• Willingness to work every other weekend (Saturday and Sunday) and holidays as a 24/7 business requires
• Commitment to work assigned shifts for at least six months after hire
• Ability to pass a fully paid two‑week training class, pre‑employment drug test, and background check