Body Shop Service Advisor

TRANSTECK, INC.

JOB DESCRIPTION

Job Title: Body Shop Service Advisor

Job Reports To: Body Shop Manager

Exempt or Non-Exempt: Exempt

Full-Time or Part-Time: Full Time

Job Summary:

Directly supervise, motivate, and assist technical staff of the Body Shop department.

Essential Job Functions:

• Assign work to technicians
• Follow up on work progress
• Record repair orders and job assignments in the dispatching system
• Monitor and ensure repair order quality
• Monitor the correct use of the time clock
• Monitor technician efficiency and productivity
• Maintain and control special tools and technical information
• Communicate and coordinate repair work with other departments and vendors
• Monitor shop capacity and provide information to service consultants and other shop foreman
• Maintain a safe and clean work area for the entire shop
• Assist technicians with difficult diagnosis
• Track work process of every unit using the Work Distribution for in “Real Time”
• Coordinate special orders with the parts department
• Back up and support body shop employees when needed

Qualifications:

• The Physical Capabilities Checklist for this job, which specifies the physical requirements of the job, is attached and is incorporated into this description.
• In addition to the essential functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency, and attention to detail, respect the work environment and keep it as neat and clean as possible, and