Front End Insurance Specialist

Job Posting:
Entry‑Level Insurance Authorization Specialist

• Location:
  
  Frederick, MD
• Schedule:
  
  Monday‑Friday, 8:00 AM - 5:00 PM
• Pay Rate: $19.00 per hour
• Employment Type:
  
  Full‑Time
• Department:
  Revenue Cycle / Administrative Support

The Insurance Authorization Specialist is an administrative support role and serves as the front line of the revenue cycle process. This position is responsible for initiating and managing insurance verification and authorization activities for patients requiring home health services through LHC Home Call. The role is predominantly back‑office oriented (approximately 90%) and requires the ability to manage a high volume of administrative tasks in a fast‑paced environment, with limited phone interaction as needed.

• Obtain timely insurance authorizations from payer case managers for ordered or requested services related to new referrals and prospects.
• Verify insurance benefits and eligibility to support coverage clearance for home health services.
• Document authorization details, including effective dates, end dates, and payer requirements, within the designated legacy systems and software platforms.
• Track and update authorizations using patient notes, tasks, workflows, emails, and phone documentation.
• Obtain additional pre‑certifications as needed and consult with branch locations for private insurance referrals.
• Serve as a liaison between branch staff and payers to support authorization updates and issue resolution.
• Communicate authorization changes, updates, or payer determinations to branch locations in a timely and accurate manner.
• Access authorization information via phone, email, fax, and online payer portals efficiently.
• Resolve internal and external inquiries in a professional and timely manner.
• Independently troubleshoot authorization or eligibility issues prior to escalating to a Supervisor or Manager.
• Perform eligibility checks and related administrative duties as assigned.

• High school diploma or equivalent required.
• Prior experience in healthcare administration, insurance verification, authorizations, or revenue cycle support preferred.
• Strong attention to detail and organizational skills.
• Ability to work independently in a high‑volume, fast‑paced environment.
• Proficiency with Microsoft Excel (Excel skills testing required).
• Strong written and verbal communication skills.
• Comfortable navigating multiple systems and payer portals.

• 90% back‑office administrative work.
• 10% phone‑based follow‑up and inquiry support.
• Collaborative environment supporting home health services.

• Job Type &
  
  Location:
  
  This is a Contract to Hire position based out of Hagerstown, MD.
• Pay and Benefits:
  
  The pay range for this position is $15.00 - $19.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Hagerstown, MD.

This position is anticipated to close on Jan 30, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.