Senior Business Support Administrator

Overview

Hourly rate of pay: £17.72 - £19.19

Days And Hours Of Work:
Monday - Friday, 09:00-17:00. Flexi time is applicable, and starting and finishing times are flexible. One post is available immediately, and the second is expected to start late April (with some flexibility on the start date).

East Lothian Children's Services is offering two permanent Senior Business Support Administrator positions. These roles will lead and manage the business support functions for two distinct service areas:

• Role 1:
  Business support for Intake & Assessment, Support & Intervention, Child Protection and Service Development & Review.
• Role 2:
  Business support for Fostering, Adoption, Kinship Care, Disability, Through care & Aftercare, and Wellbeing and Justice Services.

The successful candidates will play a vital role in delivering essential business support functions that underpin the effective operation of Children s Services.

Key responsibilities include:

• The management of a team of administrators across various teams.
• Developing and implementing systems for performance reporting.
• Managing accurate records and databases.
• Ensuring compliance with statutory and policy requirements.
• Overseeing core administrative processes such as budget monitoring, procurement, record management, minute-taking, and statistical reporting and analysis.
• Management of fostering and adoption panels is key to one of the roles.
• Coordination of payments to carers.

A critical aspect of these roles is driving continuous improvement by reviewing business processes and introducing innovative solutions, including the integration of AI tools to enable smarter, faster, and more efficient workflows.

Additional duties include managing complex customer queries, liaising with internal teams and external partners, and ensuring high standards of service delivery. Strong knowledge of data protection and security is essential, along with the ability to work under pressure and manage competing priorities from Scottish Government requests, Children s Services partners, and senior management.

Relevant Qualifications

Educated to HNC/SVQ3 or equivalent in a relevant subject and/or be able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.

Level 1 Disclosure

This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. East Lothian Council will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.

Please Note

If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the  website.

For additional East Lothian Council employment information please visit the official site:

If you require further information about this vacancy, please contact the My Job Scotland  support team or the council via official channels.

We do not accept CVs. All vacancies must be applied for by fully completing the online application form. If, due to a disability, you are unable to complete the online form, you can request a paper application via the contact details above.