Adults Information & Assessment Officer

Position: Adults Information & Assessment Officer
Adults Information & Assessment Officer

£21.53 per hour

Hackney – Adult Social Care

We are recruiting an Adults Information and Assessment Officer to join Adult Social Care.

Role summary:

You will act as the first point of contact for residents and carers, providing high-quality information, advice, and initial conversations using a strengths-based approach. You will carry out non-complex assessments, act as a Trusted Assessor, recommend Telecare and simple equipment, and develop outcome-focused support plans to promote independence and wellbeing.

Key responsibilities:

Handle enquiries and initial conversations for Adult Social Care
Complete strengths-based assessments and outcome-focused support plans
Provide information, advice, and signposting to relevant services
Identify safeguarding concerns and escalate appropriately
Recommend and arrange Telecare and simple equipment
Maintain accurate records and contribute to service improvement
Requirements:

Experience in a customer-facing role, ideally within Adult Social Care
Knowledge of the Care Act, Mental Capacity Act, and safeguarding
Strong communication and assessment skills
Good IT skills and experience handling confidential information
To find out more information please contact Lily at (url removed)

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency