Commercial Assistant

Job Title: Commercial Assistant

Location: Hackettstown, NJ

Hours / Schedule
: 8:30 AM - 5 PM, Monday - Friday, onsite

Type
:
Contract To Hire

Compensation
: $21 - $23 per hour

The Commercial Assistant will be responsible for assisting the Commercial Operations Department as it relates to:
Order Quotation, Entry, Processing, Return Materials Authorizations, and Shipping. This position will also have back‑up responsibilities for answering the main telephone.

Daily:

• Quotations (Instruments, Parts and Accessories)
• Order Entry, Order Processing
• Preparation of Order Acknowledgements
• Preparation of Shipments/Shipping Labels – Cartons and Courier
• Provides Customers with information regarding shipments
• Responds to Customer Inquiries via email or phone
• Shares responsibility for answering the Company phone
• Follow‑up on “Payment Pending” orders
• Enter and maintain CRM information
• Other duties as assigned

Weekly:

• Follow up on Order Status internally
• IQOQ Notebook Completion for Shipment

Monthly:

• End of month activities as assigned, to include IQOQ Notebooks and Order Folders

As Needed:

• Assist with the shipment of Specialty Products
• Assist with Sales/Service/Distributor Trainings and other events
• Process Return Material Authorizations
• Interface with other Departments, i.e., Status of Orders
• Prepare and ship promotional items and product literature

General Duties:

• Other duties as assigned

• Minimum of High School Diploma, some college preferred
• Proven experience in a Customer Centric Environment
• Experience with Microsoft Word and Outlook
• Strong Excel skills required
• Experience with SAP or an ERP system a plus
• Superior organizational skills
• Experience in a customer-focused environment, preferably within import/export manufacturing
• Strong proficiency in Microsoft Office (particularly Excel) and a working knowledge of ERP systems.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.