Sales Associate III

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Our People page describes Tapestry's commitment to equity, inclusion, and diversity. Coach was founded in 1941 as a family-run workshop, and today is a leading New York design house of modern luxury accessories and lifestyle collections. We attribute the prominence of the Coach brand to the unique combination of our original American attitude and design, our heritage of fine leather goods and custom fabrics, our superior product quality, and our commitment to the customer experience.

We aim to offer an inspirational and modern workplace that allows for exceptional talent to thrive.

We are currently seeking Sales Associates to work at our [SHOPPING CENTER NAME] store in [CITY, STATE].

• Deliver renowned and authentic service that creates a Modern Luxury customer experience
• Develop product knowledge skills and remain aware of current collections that are in-store and online; cascade and train information to the broader team
• Achieve and exceed goals through sales strategies, clienteling, sourcing new customers and maintaining and building productive long-term relationships with existing customers
• Support an environment of teamwork, trust and collaboration with peers, customers and supervisors
• Build credibility and trust as a personal stylist and fashion expert by staying current with market competition, industry, fashion trends and customer shopping behaviors; share with customers as appropriate

• 1-3 years of previous selling experience in a luxury retail service environment preferred; possesses current knowledge of fashion trends and competition in the marketplace
• High school diploma or equivalent; college degree preferred
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
• Ability to communicate effectively with customers and team (oral and written), maneuver sales floor and meet moderate stockroom lifting and store climbing requirements
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays

• Courage
  :
  Provides current, direct, complete, and actionable feedback to others; addresses issues promptly and constructively.
• Creativity
  :
  Generates new and unique ideas; connects unrelated notions and adds value in brainstorming settings.
• Customer Focus
  :
  Is dedicated to meeting customer expectations; uses customer information to improve products and services; builds relationships and trust with customers.
• Dealing with Ambiguity
  :
  Adapts to change; makes decisions with partial information when needed; remains composed under uncertainty.
• Drive for Results
  :
  Consistently strives to exceed goals; maintains a bottom-line orientation.
• Interpersonal Savvy
  :
  Relates well to diverse people; builds rapport and constructive relationships; uses diplomacy and tact.
• Learning on the Fly
  :
  Learns quickly in new situations; analyzes successes and failures for improvement; embraces unfamiliar tasks.

• Strategic Agility
  :
  Anticipates future trends and devises strategies and plans accordingly.
• Developing Direct Reports and Others
  :
  Provides development opportunities, discusses career goals, and supports growth.
• Building Effective Teams
  :
  Fosters teamwork, morale, and open dialogue; defines success for the whole team.

Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications related to the position and are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis.

Americans with Disabilities Act (ADA)

We provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services.

Visit Coach at

BASE PAY RANGE: $15.00 to $19.50. General Description of Benefits: health benefits (medical, dental, vision), life and disability insurance, 401(k) savings plan, and paid time off for wellness and vacations. For additional information about our benefits, see the U.S. Store Compensation & Benefits resource. General Description of Other Compensation: eligible employees may receive product discounts and incentive compensation.