Operations Manager Training Program

Overview

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• Serve as a staff supervisor, ensuring day-to-day operations run smoothly and staff are supported in meeting performance goals.
• Provide direct, hands-on supervision of frontline staff to ensure accountability, productivity, and adherence to organizational policies and procedures.
• Support the Project Director in executing the strategic and operational vision for workforce programs; this role functions as a key support to leadership and does not operate independently.
• Proactively identify and address operational gaps, ensuring continuity of services and responsiveness to evolving program needs.
• Lead staff performance management processes, including coaching, evaluations, corrective actions, and professional development planning.
• Oversee daily workflows, task assignments, and service delivery coordination to ensure program goals and contractual benchmarks are consistently met.
• Provide hands-on support to staff through daily coaching, guidance, and performance management; develop and implement performance improvement plans in collaboration with leadership and HR staff. Assist with recruitment, onboarding, and employee relations to ensure alignment with organizational policies and workforce goals.
• Monitor staff attendance, productivity, and engagement, and implement strategies to enhance team performance and morale.
• Ensure programmatic compliance with federal, state, and local regulations, including documentation, reporting, and audit readiness.
• Collaborate with internal departments and external partners to support service integration and operational efficiency.
• Participate in leadership meetings by contributing agenda items based on operational needs and providing insight into staff activities and program execution.
• Compile and prepare reports, presentations (including PowerPoint decks), training materials, process documentation, and workflow diagrams to support program operations, staff development, and stakeholder communications.
• Assist in the development and refinement of operational tools and resources that enhance service delivery and staff efficiency.
• Maintain a culture of professionalism, inclusion, and continuous improvement across all teams.
• Perform other duties as assigned, as needed, to support program goals, organizational priorities, and leadership initiatives.

• Minimum of 5 years of experience in staff supervision and people management.
• Strong understanding of HR processes, including hiring, onboarding, performance management, employee relations, and compliance.
• Proven ability to lead teams in high-volume, outcome-driven environments with a focus on accountability and service quality.
• Excellent interpersonal, communication, and conflict resolution skills.
• Highly organized, with the ability to manage multiple priorities and meet deadlines.
• Experience with workforce development programs such as WIOA Title I and WFNJ (TANF) is a plus, but not required.
• Proficiency in Microsoft Office Suite; familiarity with workforce case management systems (e.g., AOSOS) is a plus.
• Bachelor’s degree in Human Resources, Public Administration, Business, or a related field required;
  Master’s degree preferred.
• Ability to work collaboratively with leadership and staff in a mission-driven, fast-paced environment.
• Commitment to equity, inclusion, and community impact.

• This is a fully onsite position based in Hackensack, NJ.
• The Operations Manager will play a critical role in supporting the Project Director and ensuring staff are equipped and accountable to deliver high-quality services.
• Candidates with strong leadership and HR backgrounds are encouraged to apply, even if they have limited experience with WIOA or WFNJ (TANF).
• Starting Salary: $75k - $80k annually

All your information will be kept confidential according to EEO guidelines.

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