Multi-Solution-Architect - ACC​/AJO

Join to apply for the Multi-Solution-Architect - ACC/AJO role at dentsu
.

This hybrid position requires you to be in Plainsboro, New Jersey, for 3 days a week.

• Lead technical demonstrations and requirements gathering.
• Design scalable, reusable journey components and logic frameworks aligned with business needs.
• Develop high-level journey blueprints supporting personalization and multichannel orchestration.
• Oversee journey logic validation and support AJO builders across agile pods.
• Create technical architecture documents, data flow diagrams, and integration blueprints.
• Plan audience segmentation and data strategies.
• Define and optimize data import/export processes and ETL workflows.
• Evaluate and enhance Adobe I/O events and webhooks for real-time data flows.
• Architect multi‑channel customer journeys (email, SMS, push, web, mobile) with real‑time triggers.
• Implement AI‑powered send‑time optimization and content recommendations.
• Promote consistency and enable experimentation across teams.
• Collaborate with data science and personalization teams to embed next‑best‑action logic.
• Monitor engagement data and recommend design optimizations.
• Provide reusable templates, frameworks, and documentation to accelerate team enablement.
• Develop real‑time and batch data integration patterns within AEP.

• Bachelor’s degree in Experience Design, Marketing, Information Systems, or equivalent experience.
• Adobe certifications (AJO, RT CDP, CJA) or related Mar Tech credentials.
• 5+ years of experience architecture, customer journey design, or marketing technology.
• Hands‑on experience with Mar Tech platform migrations or enablement.
• Background in regulated industries (e.g., healthcare, insurance).
• Proficiency in Agile environments and collaboration across multidisciplinary teams.
• Deep understanding of AJO, Real‑Time CDP, and decisioning platforms.
• Familiarity with multichannel personalization, compliance (HIPAA, TCPA), and consent frameworks.

Desired Traits

• AI/Innovative – innovative mindset with experience in AI and agent development.
• Value-Driven Approach – successfully delivered value to client or company and can communicate problem, solution, alternatives, and remedy.
• Technical Solution Design – champion best practices when designing and presenting solutions, alternatives and rationale.
• Critical Thinking – assess requirements and develop solutions that meet or exceed needs while factoring for technical debt.
• Solutioning & Storytelling – can present compelling story adjusting to audience.
• Proactiveness – self‑starter, identifies need/gap and fills it, knows when to seek coaching and support.
• Attention to Detail – pays attention to details, thorough, takes ownership of work.
• Curiosity – interested in marketing and technology, studies successful strategies and emerging technologies.
• Adaptability – adjusts to changing needs of client/project and priorities.

• Medical, vision, and dental insurance.
• Life insurance.
• Short‑term and long‑term disability insurance.
• 401(k) retirement plan.
• Flexible paid time off.
• At least 15 paid holidays per year.
• Paid sick and safe leave.
• Paid parental leave.

USA – Remote – New Jersey.

Full‑time, Permanent.

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is also committed to providing reasonable accommodation to individuals with disabilities and disabled veterans, and offers accommodation procedures for applicants with disabilities.