Pharmacy Technician Navigator

Hackensack Meridian Health (HMH) is dedicated to helping patients live better, healthier lives while supporting one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. The Ambulatory Pharmacy Navigator I program assists HMH Discharge and Specialty Pharmacy patients by ensuring rapid, efficient receipt of medications upon discharge or at home.

The Pharmacy Navigator I plays a crucial role in ensuring patients receive their prescriptions smoothly. They gather information, prioritize tasks, address financial, insurance, or clinical challenges, and ensure prescriptions are delivered before patients leave the hospital or directly to their homes. The Navigator ensures OBRA compliance and provides counseling. Their functions include all duties of an Ambulatory Pharmacy Technician plus additional responsibilities listed below.

• The Navigator duties includes all job functions of an Ambulatory Pharmacy Technician plus additional duties.
• Establish an initial greeting to patients admitted or who have a clinic appointment and explain services available via the HMH Pharmacies.
• Performs prescription order entry duties as necessary.
• Obtains patient authorization to process prescriptions through the ambulatory or specialty pharmacy.
• Engages in a collaborative process with floor nurses, discharge planners, case managers, social workers, physicians, APN's, PA's, Medical Residents, unit clerks and other teams/initiatives as required to ensure patients scheduled for discharge to home or who have clinic appointments can receive the critical medications needed in a timely manner.
• Works to determine patients being scheduled for discharge or who have a clinic appointment to ensure HMH Pharmacies are selected by patient choice to provide services.
• Determines information sources necessary to process prescriptions (e.g., insurance coverage).
• Identifies and Troubleshoots patient medication access issues related to insurance, financial or insurance coverage and helps to resolve so patients can receive needed medications.
• Adheres to all established HMH Pharmacy and Federal/State privacy and compliance policies to protect patient confidentiality.
• Ensures prescription fulfillment by in-house pharmacy based upon priority needs to allow for timely discharge and/or start of specialty medication.
• Coordinates and facilitates patient pickup of prescriptions and/or delivery of completed prescription orders to patient care areas or home.
• Ensures patients receive offer for pharmacist counseling and distributes pharmacist contact information in the event patient has prescription‑related questions at home.
• Facilitates distribution of medication‑related educational materials and coordinates counseling with staff pharmacist where needed.
• Assists Ambulatory Pharmacy staff as needed.
• Performs duties of an Ambulatory Pharmacy Technician if required.
• Ensures all guests/patients receive safe care. Maintain a 'safety first' work ethic. Report any medication errors or medication variances as required by HMH Pharmacy Policy.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

• Retail/Specialty Pharmacy experience.
• Strong knowledge and experience with PBM Claims and coverage.

• Pharmacy Technician License.
• PTCB or Equivalent Certification required within 180 days of start of employment; exceptions:
  • Hired prior to January 2024.
  • Actively enrolled in an ACPE‑accredited school of pharmacy or another allied health program, or hired before 1‑1‑24.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly…