Supervisor, Access Services

Overview

Supervisor, Access Services – Hackensack University Medical Center, Hackensack, NJ. Requisition #  Status:
Full Time with Benefits. Shift: Day;
This is an evening flex shift position with hours typically 3:00 PM – 11:00 PM, with possible adjustments as needed. Three of six holidays and every other weekend required.

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Together, we keep getting better – advancing our mission to transform healthcare and serve as a leader of positive change.

• Supervises day-to-day activities of pre-registration including insurance and benefits verification, obtaining authorization/pre-certification, referral procurement where needed, determining patients out-of-pocket expenses, notifying patients of these obligations, and ensuring adherence to insurance verification policies across assigned Admission Service areas.
• Coordinates daily registration/office coverage and line personnel responsible for Inpatient/Outpatient/Ambulatory/ETD registration and related functions; manages staffing levels to ensure proper patient flow and patient satisfaction.
• Monitors and audits the capture of correct registration elements and demographic information to comply with industry practices and regulatory requirements; maximizes upfront cash collections and billing accuracy; recommends process changes when shortfalls are identified.
• Maintains knowledge of departmental workflows and supervises work queues; proficient with EPIC tools to maintain staff productivity.
• Supervises denial management workqueue processes to maintain low denial levels and advises on corrective actions as needed.
• Develops monitoring and control mechanisms to evaluate employee performance related to efficiency, accuracy, and professional courtesy in communications with patients, physicians, and managed care organizations.
• Participates in automated Pre-admission Testing (PAT) scheduling processes as requested.
• Prepares statistical reports related to scheduling, patient throughput, and customer service (e.g., number of encounters per service per day).
• Identifies patient population needs and delivers care that is specific to those needs (age, culture, language, accessibility); communicates with patients and caregivers at appropriate levels.
• Performs other duties and projects as assigned and adheres to organizational competencies and standards of behavior.

Education,

Knowledge, Skills and Abilities Required:

• Bachelor's degree.
• Minimum of 3+ years prior experience in hospital patient financial services operations.
• Advanced knowledge of the health insurance industry, managed care issues, revenue cycle, and hospital IT systems.
• Advanced knowledge of various patient accounting platforms, including EPIC.
• Knowledge of medical terminology.
• Excellent written and verbal communications skills.
• Ability to multitask.
• Customer service oriented.
• Detail-oriented with attention to detail.
• Proficiency with Google and/or Microsoft applications.
• Excellent analytical and interpersonal skills.

Education,

Knowledge, Skills And Abilities Preferred:

• Bilingual.
• Graduate degree is a plus.

Licenses And Certifications Preferred:

• Relevant professional certification.

Minimum rate of $72,072 Annually. HMH is committed to pay equity and transparency; posted pay is a reasonable good faith estimate of minimum base pay and may not reflect total rewards. Some roles may be eligible for performance-based incentives, bonuses, or shift differentials. Includes comprehensive benefits (health, dental, vision, paid leave, tuition reimbursement, retirement).

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, disability, marital status, military status, or veteran status.

Hackensack Meridian Health is a mandatory influenza vaccination facility. We may share your resume with other areas of our network that have openings matching your skills and experience. For more information about our network and related opportunities, visit our site.