Patient Accounting Training Instructor - Physician Billing

PATIENT ACCOUNTING TRAINING INSTRUCTOR I – PHYSICIAN BILLING

Company: HMH Physician Services, Inc. (Hackensack Meridian Health)

Location:

Hackensack, New Jersey

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives—and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better—advancing our mission to transform healthcare and serve as a leader of positive change.

• Coordinate and work closely with Epic Training Experts at Epic headquarters to ensure end‑user training is developed in accordance with Epic’s timeline for the network.
• Develop and implement end‑user testing scripts loaded into Epic’s testing system and continue to update them during testing and training pre‑go‑live and post‑go‑live for the network.
• Conduct needs assessments, analyze results, and identify training opportunities based on those results for the network.
• Develop and design educational offerings based on needs assessments and/or organizational/departmental requirements for the network.
• Evaluate the effectiveness of educational offerings to ensure that knowledge and/or skills learned are being applied on the job and have an impact on staff performance in meeting departmental/organizational goals for the network.
• Serve as the department and IT liaison for the HMH Physician Practices throughout the network.
• Troubleshoot problems and address questions from end users, providing off‑hour support as needed; provide off‑hour go‑live/upgrade support as requested for the HMH Physician Practices throughout the network.
• Review and test each new release and enhancement; analyze impact on PB EPIC Ambulatory/Revenue Operations/HIM modules for the network.
• Assist by collaborating with IT and Epic in development of reports to support leadership for the HMH Physician Practices throughout the network.
• Provide consultative support to HMH Physician Practices throughout the network as it relates to workflows, policies, and procedures when necessary to ensure they are aligned across the HMH Physician Practices throughout the network.
• Review government agency websites for updates and regulatory changes, conduct monthly review sessions with the Physician Billing Revenue Operations/HIM team.
• Perform other duties and/or projects as assigned.
• Adhere to HMH organizational competencies and standards of behavior.

• Bachelor’s degree in a related field; or equivalent relevant HMH experience at approximately 3‑4 years.
• Minimum of 2 years of education/training experience.
• Experience in healthcare–related fields.
• Computer literacy, preferably using Google Suite.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

• Master’s degree in a related field.
• System implementation experience.

• Maintain certification via annual new version training (Epic NVT).
• Epic certifications in respective assigned Epic modules within 6 months of hire.
• Attend Epic’s MST courses within 1 year of being hired.
• Successfully pass completion of EPIC assessment within 30 days after network access granted.

Minimum rate of $82,513.60 annually.

In addition to full‑time and part‑time benefits—including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits—HMH offers competitive compensation packages that may include performance‑based incentives, shift differentials, and other non‑discriminatory benefits.

HMH is committed to pay equity and transparency. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER.
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

• Entry level

• Part‑time

• Human Resources

• Hospitals and Health Care

Interested candidates should submit their application through the job posting platform. Applications will be reviewed on a rolling basis until the position is filled.