Interpreter

Staff Interpreter – Full Time – Day

Requisition # – Hackensack University Medical Center – Shift: Day – Status:
Full Time with Benefits

“Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.”

• Assist patients/families and providers to engage in open and clear communication
• Provide accurate oral interpretation services for non-English speaking patients and families
• Communicate clearly, courteously, and responsibly with patients, families, providers, hospital staff, and all visitors
• Maintain a high level of confidentiality and non-bias behavior
• Utilize the appropriate standards and approach to the interpretative process
• Conduct purposeful rounding for outcomes on all patients/families utilizing departmental approved scripting
• Communicate observations affecting compliance to the healthcare team
• Demonstrate the ability to work under pressure with diverse members of the team, patients and families
• Comply with established departmental policies and procedures
• Provide customer relations services/comfort measures through initiating and maintaining effective communication with patients and/or their families; respond to requests for non-clinical comfort needs
• Ability to work in challenging situations involving issues of delivering difficult messages including death and dying
• Maintain an environment that promotes patient and personal safety
• Assist in helping patients move through the hospital system
• Other duties and/or projects as assigned
• Adhere to HMH Organizational competencies and standards of behavior

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs
• Minimum of one year of experience as an interpreter
• Ability to speak English and other language fluently
• In-depth knowledge of medical terminology, and successfully pass a medical terminology course
• Certification or qualification in medical interpreter training
• Knowledge and ability to articulate the cultural and perceptual factors that affect communication between patient, families, providers and interpreter
• Demonstrate ability to relate to people in a warm and consistently friendly manner; teamwork oriented, commitment to customer service excellence and collaborative approach required
• Rotating schedule/shifts that may include weekends and/or holidays based on needs
• Excellent written and verbal communication skills
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms

• Associate's or Bachelor's Degree
• Certification or qualification in document translation

Starting at $26.71 Hourly

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.