Insurance Specialist

Join RCCA as an Insurance Specialist – Make a Meaningful Impact Every Day

Are you detail-oriented, driven, and passionate about making a difference in healthcare? RCCA is looking for an Insurance Specialist to help ensure our patients receive the care they need without financial barriers. In this vital role, you’ll be at the heart of our revenue cycle operations, helping maintain accurate and timely account resolutions.

Employment Type: Full Time

Location: Hackensack, NJ

Compensation: $19.50 - $26.29 per hour

Compensation packages based on your unique skills, experience, and qualifications.

As of the date of this posting, RCCA offers a comprehensive benefits package for this position, subject to eligibility requirements. In addition to the salary, we provide:
Health, dental, and vision plans, Wellness program, Health savings account – Flexible spending accounts, 401(k) retirement plan, Life insurance, Short-term disability insurance, Long-term disability insurance, Employee Assistance Program (EAP), Paid Time Off (PTO) and holiday pay, Tuition discounts with numerous universities.

We believe these benefits underscore our commitment to the well‑being and professional growth of our employees.

• Monitors delinquent accounts and performs collection duties.
• Reviews reports, identifies denied claims, researches and resolves issues, may perform a detailed reconciliation of accounts, and resubmits claim to payer.
• Reviews payment postings for accuracy and to ensure account balances are current.
• Works with co‑workers to resolve payment and billing errors.
• Monitors and updates delinquent accounts status.
• Recommends accounts for collection or write‑off.
• Verifies existing patients have necessary referral and/or authorization documentation prior to examination date.
• Contacts and follows up with patient’s physician for any missing or incomplete documentation.
• Contacts patients to secure past‑due balances, verifies patient demographics and insurance providers, updates information in systems, and documents conversations.
• Answers patient payment, billing, and insurance questions and resolves complaints.
• May refer patients to a Patient Benefits Representative to set up payment plans.
• Contacts third‑party payors to resolve payor issues, expedite claim processing, and maximize medical claim reimbursement.
• Maintains credit balances of patients and payors ensuring timely refunds within government guidelines/regulations.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regard to patient records.
• Performs other duties as requested or assigned.

• High School diploma or equivalent required.
• Minimum four (4) years combined medical billing and payment experience required.
• Demonstrate knowledge of medical coding, preferably oncology coding.
• Demonstrate knowledge of state, federal, and third‑party claims processing required.
• Demonstrate knowledge of state & federal collections guidelines.
• Must successfully complete required e‑learning courses within 90 days of occupying position.

• Uses Technical and Functional Experience.
• Possesses up‑to‑date knowledge of the profession and industry.
• Accesses and uses resources when appropriate.
• Demonstrates Adaptability and handles day‑to‑day work challenges confidently.
• Is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
• Shows resilience in the face of constraints, frustrations, or adversity.
• Demonstrates flexibility.
• Demonstrates positive interpersonal relations with fellow employees, supervisors, physicians, patients and outside contacts to maximize productivity and positive employee/patient relations.
• Uses Sound Judgment; makes timely, cost‑effective, and sound decisions under conditions of uncertainty.
• Shows Work Commitment; sets high standards of performance, pursues aggressive goals and works efficiently to achieve them.
• Commits to Quality; emphasizes the need to deliver quality products and/or services, defines standards for quality and evaluates products, processes, and services against those standards, manages quality, and improves efficiencies.

The physical demands described here are…