Marketplace & Dropship Operations Manager

[Job Summary]

The Marketplace & Dropship Operations Manager is responsible for driving revenue growth and operational excellence across department store marketplace accounts and dropship partners. This role oversees day-to-day assortment management, product onboarding, inventory coordination, advertising execution (with agency support), performance analysis, and account compliance across platforms including Nordstrom Marketplace, Target Plus, Amazon, Macy's/Bloomingdale's Vendor Direct, Nordstrom Direct, Anthropologie, and QVC.

The ideal candidate combines strong operational discipline with an understanding of marketplace growth levers, digital merchandising, and data-based decision-making.

• Create, optimize, and maintain PDP content including titles, attributes, descriptions, keywords, and images.
• Manage Amazon activities in partnership with the external agency, ensuring accurate listings, monitoring performance, reviewing weekly reports, and aligning on strategy.
• Identify and execute in-house paid media opportunities available through Nordstrom Marketplace, Target+, and other Mirakl-based retail media programs (e.g., sponsored placements, banner opportunities).
• Monitor product visibility, search ranking, and promotion eligibility.
• Drive conversion improvement initiatives through content refinement and review management.
• Coordinate new marketplace launch pipelines (including Macy's Marketplace entry).

• Manage product onboarding templates, ensuring accurate data submission and compliance.
• Collaborate with sales/buyer teams to refresh assortments and support seasonal line launches.
• Coordinate with operations/logistics on fulfillment SLA compliance (OTD%, cancellation rate, return feedback, etc.).
• Monitor return trends, chargebacks, and performance alerts; propose corrective actions.

• Monitor availability across all platforms to avoid OOS, overstocks, and lost revenue.
• Work cross-functionally with Operations and Sales to forecast marketplace reorder patterns.
• Proactively adjust safety stock levels for fast-moving SKUs and promotional periods.

• Monitor account performance across key metrics:
  • On-time Shipment Rate
  • Order Cancellation %
  • Defect Rate
  • Return Levels & Reason Codes
  • Content Compliance Flags
• Manage marketplace health dashboards and corrective action plans as needed.

• Build and maintain weekly/monthly performance dashboards:
  • Revenue by channel
  • Sell-through
  • Advertising efficiency (ROAS/TACoS)
  • SKU productivity
  • Return rate analysis
• Provide recommendations on:
  • Price adjustments
  • Promotional participation
  • SKU expansion or retirement
• Lead Quarterly Business Review preparation for retailer partners.

Work with:

• Sales (assortment & promotions)
• Operations (stock & fulfillment)
• Creative (images & product copy)
• Finance/Accounting (chargebacks, fees, advertising invoices)
• IT/ERP Team (integration needs, Mirakl connectors, automation improvements)

Serve as the internal subject matter expert on marketplace and dropship selling requirements.

• 3+ years in eCommerce marketplace or dropship operations (fashion or consumer goods preferred).
• Hands-on experience with Mirakl, Amazon Seller Central, or Target+ Vendor Portal.
• Understanding of PDP optimization, marketplace SEO, and retail media.
• Experience working with large retailers and vendor scorecard compliance.
• Strong analytical skills with proficiency in Excel (pivot tables, lookups, forecasting).

Comprehensive health insurance, 401K, PTO, sick days