Cloud Admin - Nutanix

Listed below are the details of the job to help you better understand our requirements :

Job Description
JD for Cloud Admin - Nutanix

Location:

Guwahati
NP: 0 to 30 days only can apply

Education Any graduate but preferably B.E./B.Tech/MCA in Computer Science
Experience Must have 3-7 years of experience in technical support, preferably in IT infrastructure, storage, virtualization, or cloud technologies

Role Summary :

The L2 Support Engineer for Nutanix is responsible for providing advanced technical support for customers experiencing technical issues related to Nutanix solutions. This position works closely with L1 (first-line support) and L3 (third-line support) teams to ensure customer satisfaction through troubleshooting, issue resolution, and escalations.

Mandatory Skills/Knowledge :

Strong understanding of Nutanix products, including AHV (Acropolis Hypervisor), Prism, and Nutanix Enterprise Cloud.
Familiarity with networking protocols (TCP/IP, DNS, HTTP, etc.).

Experience with troubleshooting virtualization platforms (VMware, Hyper-V, or AHV).
Excellent problem-solving skills and ability to perform root cause analysis
Customer Support:
Provide second-line support for Nutanix customers by responding to incidents and resolving technical issues related to Nutanix hardware, software, and infrastructure.
Troubleshooting:
Analyze complex customer issues involving Nutanix hardware, storage, virtualization, networking, and cloud solutions. Utilize available tools and resources for effective problem resolution.
Incident Management:
Ensure that tickets and incidents are managed according to SLAs. Document technical solutions for troubleshooting and knowledge-sharing purposes.
Escalation:
If necessary, escalate unresolved issues to the L3 team, providing all relevant information to speed up resolution.
Customer Communication:
Communicate with customers to understand their issues, update them on the status of their cases, and provide necessary resolutions or workarounds.

Desired Certifications Nutanix Certified Associate
Soft Skills Strong communication skills, both written and verbal.

We would appreciate your updated CV if interested. Please fill in the below-mentioned details and we will get in touch as soon as possible.

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Regards,
Roopali Manager
Assistant Manager - Jio