Field Service Executive

Job Overview
The Service Engineer is responsible for the installation, maintenance, and repair of medical equipment to ensure optimal performance and customer satisfaction.
The role involves troubleshooting technical issues, providing technical support, and ensuring compliance with company standards and regulatory requirements.

Job Responsibilities and Essential Duties
Install and set up medical equipment at customer sites.
Perform initial testing and ensure proper functioning & collection of Installation report.
Conduct routine maintenance as per the service schedule.
Ensure equipment meets performance standards and safety regulations.
Diagnose and resolve technical issues promptly.
Replace or repair defective parts and components.
Report recurring issues to the Product Technical Specialist (PTS) for corrective action
Provide on-site and remote technical support to customers.
Educate end-users on equipment operation, maintenance, and care.
Maintain detailed records of service activities, including reports and logs into the system.
Ensure compliance with documentation standards and processes.
Conduct regular inspections to ensure equipment quality and reliability.
Adhere to company policies, industry standards, and regulatory requirements.
Ensure workplace and equipment safety during service activities.
Coordinate with sales, service teams, and distributors to resolve customer issues.
Support product demonstrations and training for customers as required.
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Minimum Requirements
Diploma or bachelor’s degree in biomedical engineering, Electronics, or related field
3-5 years of experience in servicing medical equipment or a related role
Knowledge of MS Office

Required Knowledge, Skills, and Abilities
Customer relationship management
Ready for travel in the region
Interpersonal skills