Logistics Manager

Role Summary

The Manager – Logistics is responsible for overseeing end-to-end logistics operations including Last last-mile delivery, and RTO management. The role ensures fast, accurate, and cost-effective order delivery while meeting delivery SLAs and enhancing customer experience.

Key Responsibilities

Last-Mile Delivery & Shipment Management
Coordinate with courier partners to ensure fast and reliable deliveries.
Monitor critical delivery KPIs: OTIF, NDR %, RTO %, delivery TAT, delivery success rate.
Manage courier allocation, service mapping, and cost optimization.
Track and resolve NDR issues to reduce failed delivery attempts.
Support integration and performance improvements with courier platforms.
Vendor & Partner Management
Manage relationships with courier companies, and transport vendors.
Conduct performance reviews and ensure vendors meet SLAs.
Optimize freight and service costs through negotiations and process improvements.
COD and Invoice reconciliation with all partners.
Planning, Reporting & Cost Control
Track logistics performance metrics and present reports to management.
Monitor logistics budgets and reduce cost per shipment through optimization initiatives.
Conduct root-cause analysis for delivery issues and develop action plans

Education & Experience

Bachelor's degree in Logistics or any graduate
4–8 years of experience in e-commerce logistics.
Hands-on experience managing courier partners and transport.
Advance level excel is must.