Logistics Head

JOB TITLE:

LOGISTICS HEAD [D2C]

Location:

Gurgaon, Sec-43 (On-site)
Industry:  D2C / E-commerce (Shopify)

ROLE SUMMARY
We are seeking an experienced  Head of Logistics   to lead and manage end-to-end logistics operations for our Direct-to-Consumer (D2C) business. This role will be responsible for building scalable fulfillment operations, ensuring operational excellence, and driving continuous improvement across order fulfillment, last-mile delivery, returns, and system integrity.
The ideal candidate brings strong hands-on experience managing logistics operations for a D2C brand operating on  Shopify , along with proven leadership capabilities and a data-driven approach to performance management.

MANDATORY REQUIREMENTS [NON-NEGOTIABLE]
4–7 years of experience  in logistics and operations within a  D2C e-commerce environment
Direct, hands-on experience with Shopify backend operations , including:
Order management
Fulfillment workflows
App usage and third-party integrations
Proven experience  leading and managing logistics and warehouse teams
Strong operational understanding of:
Last-mile delivery operations
RTO reduction strategies
NDR management processes
COD workflows and controls
Prior experience working with multiple courier partners, including
Delhivery, Bluedart, Ecom Express, Xpressbees , or similar
Based in  Gurgaon  or willing to work on-site

KEY RESPONSIBILTIES
Own and manage  end-to-end order fulfillment operations
(order processing, dispatch, delivery, returns, and RTO handling)
Develop, implement, and continuously improve  logistics SOPs  to support scale and efficiency
Lead, mentor, and evaluate the performance of logistics, warehouse, and operations teams
Drive improvements in  delivery timelines, cost efficiency, and RTO percentage
Manage relationships and performance reviews with courier and logistics partners
Collaborate closely with  warehouse, customer support, and marketing teams  to ensure seamless execution
Monitor daily operational dashboards, MIS reports, and exception cases on Shopify and courier platforms
Ensure  system and data integrity , including:
Inventory accuracy
Order and fulfillment sync
Courier integrations
Fulfillment accuracy and compliance
Plan and execute logistics readiness for  high-volume sales periods , launches, and campaigns

PREFERRED QUALIFICATIONS [GOOD TO HAVE]
Experience working with  3PL providers and WMS platforms  integrated with Shopify
Exposure to managing logistics during  high-order-volume events  (sales, product drops, festive campaigns)
Strong analytical skills with a  data-driven approach  to logistics KPIs and performance metrics
Experience scaling logistics operations in a  high-growth D2C environment
ROLE CLARIFICATION
This is  not  an entry-level or training role
This is  not  a marketplace-only operations position (Amazon / Flipkart, etc.)
This is  not  a coordination-only role without ownership of execution and outcomes