Operations Manager

Oversee daily operations of all fulfillment centers located across India (Mumbai, Bengaluru, Kolkata, Delhi, Hyderabad, and other locations).
Ensure smooth execution of inbound, QC, put-away, picking, packing, dispatch, and returns processes.
Ensure all orders (B2B, B2C, D2C, marketplaces) are completed within defined CPT/SLAs without breaches.
Manage stock transfers between warehouses and bulk movement to/from marketplace warehouses.
Ensure physical inventory matches system inventory at all times.
Manage national supply chain operations including primary and secondary freight, vehicle arrangement, and transporter coordination.
Engage and manage 3PL partners for warehousing and fulfilment (B2B & B2C).
Negotiate rates, contracts, SLAs, and commercial terms with logistics partners and transporters.
Monitor SLA adherence, performance metrics, escalations, and continuous improvement with logistics vendors.
Handle reconciliations related to freight invoices, weight discrepancies, and billing anomalies.
Optimize freight and warehousing costs through efficient planning and vendor management.
Coordinate with transporters for B2B deliveries, POD collection, and issue resolution.
Manage national supply chain operations including freight planning, vehicle arrangement, and transporter coordination.
Optimize freight costs through negotiation and efficient route and load planning.
Coordinate with transporters for B2B deliveries, POD collection, and issue resolution.
Handle import and domestic logistics requirements in coordination with internal teams and partners.