Service Account Manager

The Service Delivery Manager for service organization is responsible for overseeing the delivery of service to customer accounts, including maintaining customer satisfaction and driving profitability through effective management of service teams. This role requires strong leadership, financial knowledge in service business operations, and the ability to manage multiple projects simultaneously while ensuring compliance with company policies and order management.

Key Responsibilities

Manage and lead the service delivery team, ensuring all service operations meet customer expectations for quality and efficiency.
Develop and implement strategies to improve service delivery and increase customer satisfaction.
Monitor and analyze service delivery metrics and adjust operations as necessary to improve performance.
Coordinate training and development initiatives for service personnel to enhance their technical skills and customer service capabilities.
Oversee budgeting and financial performance for the service area, including forecasting and managing expenses effectively.
Ensure compliance with local regulations and safety standards across all service operations.
Foster strong relationships with customers, understanding their needs and ensuring they receive high-quality service.

Qualifications

Technical degree or equivalent experience in HVAC systems or related fields.
Minimum of 8 years of management experience in HVAC service delivery or related fields.
Proven ability to lead and develop teams effectively.
Strong analytical and problem-solving skills, with a focus on detail and quality.
Excellent communication and interpersonal skills to liaise with clients and team members.
Experience in financial management and budget oversight.
Proficient in Microsoft Office Suite.