SRS Director

Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our customers are always confidently in the driver's seat and ready to  #Move At The Speed Of Right .

Be in the driver's seat of your career as the  Director - Strategic Risk Services  with the industry leader, build a career you can trust & lead the Accertify's Fraud Strategic Risk Services team in India.

Seeking a visionary leader with a strong understanding of fraud, methods for determining acceptable performance levels, and an understanding of the various types of payment fraud.

Client Management

Essential Duties and Responsibilities:

Ensure continuous communication at all levels to keep clients and internal stakeholders informed of all necessary updates
Prepare end-to-end performance reports for clients, providing regular data delivery tailored to their specific requirements
Continuously assess client needs and propose solutions, delivering value-added reporting.
Prepare and deliver revenue share metrics to both clients and the Accounts team
Collaborate with the Implementation and Operations teams to onboard new clients
Drive required quality assurance (QA) efforts to deliver high-quality data while ensuring consistency
Provide necessary inputs to deep dives, business unit review, or ad-hoc data requirements from clients and internal stakeholders
Demonstrate the ability to resolve complex issues independently, collaborating with internal teams to enhance the platform by sharing ideas and information
Participate in sales presentations to potential new clients

Strategy And Machine Learning

Review and optimize any major weaknesses, inefficiencies, or time-consuming tasks
Collaborate with the Decision Sciences Team to develop and refine 'Use Cases' through feasibility discussions
Maintain open communication with the client, providing regular updates and seeking their consent as necessary
Foster partnerships with the Decision Sciences and Fraud Strategy teams to ensure seamless collaboration
Collaborate with the Operations team to assist in the creation of Standard Operating Procedures. Conduct thorough testing of 'Use Cases' and diligently review any anomalies that arise

People Management

Partner with the Client Support and Account Management teams to expedite the resolution of client concerns and issues related to the Fraud SRS
Supervise a 24/7/365 operation comprising the Fraud SRS team. Collect and analyze data to generate monthly reports, effectively communicating overall operational performance to Senior Management. Handle complex and high-level client issues with utmost professionalism. Develop and mentor managers and staff, fostering collaboration with other departments to deliver exceptional Fraud solutions on time
Serve as a Subject Matter Expert for Best Practices and stay informed about the latest Fraud trends affecting customers
Contribute to the generation of incremental revenue and profit
Support and conduct Business Unit and account reviews for senior leadership
Communicate with clients regarding their initial Fraud Management support requirements and any industry or business-specific needs they may have
Proven leadership experience with a demonstrated ability to lead and develop diverse teams
Strong operational technical skills and the ability to work independently with significant autonomy
Excellent communication and interpersonal skills, enabling effective collaboration and relationship building
Proven ability to influence and drive relationships, fostering partnerships and collaboration towards common goals
Proficiency in business requirements and process controls

Responsibilities

Strategic Accountability:
Demonstrate end-to-end ownership of activities within their area of responsibility, ensuring compliance with client metrics and leading in a global environment. Oversee key operational controls and performance metrics effectively
Solution-Oriented Leadership:
Foster a culture of idea generation, experimentation, and challenging established norms. Proven ability to drive operational performance across large-scale teams, prioritizing customer satisfaction and key metrics
Strong leadership abilities with a disciplined and structured approach to problem-solving, decision-making, and prioritization
Public speaking and presentation skills for industry and user events

Preferred Qualifications

Bachelor's Degree or higher
Strong understanding of Fraud Management principles
2+ years of people management experience as manager at B05/B06 within Accertify
Ability to oversee a 24x7x365 team

Additional Details

This is an onsite role from office in Gurugram, Haryana