Facilities Manager - Soft Services

Facilities Manager, Soft Services

Account Management – Work Dynamics (India )

What this job involves:

Leading daily Facility operations

Are you a seasoned facilities expert with solid leadership skills Working with a team, you'll manage the daily client activities for the assigned property or facility. Likewise, you will implement building procedures and performance measures—and ease the path for compliance with these. You'll also boost on-site operations by promoting best practices and developing better processes. On top of these, you'll be at the helm of property safety by encouraging adherence to health and safety standards.

Getting the clients' thumbs up . You should be mobile and capable of working anywhere because you will perform daily check-ins around the front office and lobby to ensure high standards. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the team in directions that help make the facility perform at its best.

You'll be working frequently with clients—

That's why you'll need to build strong relationships with them. You'll be expected to proactively make sure that the clients' expectations are always met. You'll also serve as the main point of contact for any facilities-related concerns.

Keeping an eye on contracts and the budget

In this role, as a FM / Site Lead you will take charge of the site's budget, accounting and financial operations. You'll also coordinate with vendors and suppliers to ensure that they comply with the procurement processes and deliver quality work practices according to the contract and budget.

Fostering teamwork and excellence

Teamwork has always been our secret recipe for success, and the ideal candidate should stand up for this core value. As the person in charge, you will support our people's growth and development through training and coaching sessions. You'll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, you'll ensure that the team is constantly motivated, and that trust and work ethics prevail among members.

Preparing and submission of MMR
Preparing daily report and sharing with client
Ensure all JLL POs are in place before executing jobs
Ensure all monthly reports are shared in time
Review of incident report before sharing with client
Ensure JLL Technology Tools implementation and track closures
Ensure all data is uploaded in CMMS as per timelines
Ensure all R&M related activities are monitored
Ensure to have weekly meetings with team and share MOM
Close monitoring of tickets and ensure closed within TAT
Ensure façade cleaning and water tank cleaning is completed as per schedule
Closely monitor PPM activities and ensure completion as per schedule
Approving invoices in CAAPS with necessary evidence
Review of pantry and HK, PH consumable and ensure there are no shortages and internal transfer of material
Working on Site SLA/KPI and ensure submission is done on time
Ensure risks are always highlighted and taken care.
Ensure all Audit and compliance documents are updated and available for review as required by client.
Ensure 52 weeks calendars is updated and evidences are shared as per timelines.

Putting safety in your hands

First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm.

To apply you need to be:

Adept at facilities management

Graduation in Hotel Management / Hospitality Expert and having 8 years + experience in facilities management with min 2 years working as Site Lead / Site SPOC with a working knowledge of occupational safety, and exposure to managing 24x7 operations site / BPO set up may also give you leverage in getting the job. You must also have a solid background in contract management, budget supervision, customer service and stakeholder engagement.

Highly analytical and engaging

The ideal candidate can effectively resolve complex issues through quantitative methods and holistic approaches.

You'll also need to be a goal-oriented manager who is an expert in health and safety requirements, vendor management and property technical systems management. You'll spend a lot of time working with different kinds of people, that's why strong verbal and written communication skills are essential.