Supply Chain Operations Manager, East Hub

Summary

Salary:
Competitive Team:
Supply Chain and Logistics

Location:

India - Gurgaon Office

Role Summary

As a Supply Chain Manager in the market, you will be responsible for ensuring smooth reliable and accountable supply chain execution. This includes oversight of outsourced logistics and fulfilment partners (DBS, RMS and 3PL) as well as collaboration with market supply chain contacts. The role focuses on reducing exceptions, enforcing execution standards and maintaining a stable agile and responsive supply chain that supports continuity and customer satisfaction.

Key Responsibilities

Execution Governance and Accountability

Drive operational performance by holding both market and outsourced providers accountable for execution against clearly defined KPIs
Monitor daily and weekly fulfilment performance ensuring process discipline and data accuracy
Coordinate root cause analysis and follow through on corrective actions
Use the weekly Sales and Operations Execution (S&OE) forum as the formal platform for raising exceptions escalations and recovery plans
Ensure all stakeholders operate according to clearly defined and jointly agreed working principles that specify responsibilities timing and process ownership across the entire supply chain
Keep stakeholders informed in a structured and timely manner in the event of receipt delays, logistics disruptions, quality concerns or other events that may affect product availability or customer experience
Maintain ownership clarity and ensure all parties act in line with the agreed execution framework

Support for Market

Act as the main point of contact for escalations and exceptions from market
Facilitate cross functional resolution of order management fulfilment and inventory issues
Engage proactively with Hub supply chain to anticipate risks and track performance
Strengthen trust and transparency through consistent support and follow through

Execution Ownership for Market

Manage the end-to-end fulfilment flow from contract manufacturer to final market delivery or distributor handover
Coordinate with outsourced partners to ensure timely order processing customs clearance warehousing and transport
Track adherence to service targets and intervene early to prevent service disruptions
Escalate unresolved issues through S&OE or other governance forums

Continuous Improvement

Identify and lead improvement initiatives that drive greater speed flexibility and cost efficiency across the supply chain
Support roll out of direct shipment models to end customers or retailers where feasible
Optimise safety stock levels based on risk and opportunity profiles
Support implementation of Vendor Managed Inventory (VMI), consignment stock or other initiatives where appropriate
Propose and trial new fulfilment flows and digital enhancements to improve execution and visibility
Champion process simplification and scalability as part of the operating model evolution

Cross Functional and Partner Collaboration

Align closely with Hub supply chain, procurement, commercial, finance and data analytics teams
Coordinate execution with DBS, RMS and 3PL to ensure smooth handovers and accountability
Lead performance reviews for outsourced providers and in market stakeholders with clear expectations and improvement plans
Promote standardisation and operational discipline across the supply chain

Experience And Skills

5 to 8 years of experience in operational supply chain roles with both in house and outsourced execution exposure
Demonstrated ability to manage third party relationships and internal accountability
Strong coordination and stakeholder engagement skills
Working knowledge of ERP (such as SAP), TMS or OMS platforms and strong command of Excel
Comfortable working in a fast-moving environment with high attention to operational detail
Experience using structured S&OE or equivalent operational routines

Success in the Role Looks Like

Reliable and consistent fulfilment for both strategic and managed market
Clear reduction in operational exceptions and escalations over time
Measurable performance standards upheld by both internal and external factors
Effective use of S&OE as the central forum for operational transparency and resolution
Increased confidence in the stability responsiveness and maturity of the supply chain

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Posted: 09 December 2025

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