Job Description & How to Apply Below
You will collaborate closely with CXOs and senior client stakeholders and internally with pre-sales, product, engineering and support teams to drive seamless execution and measurable outcomes.
Key Responsibilities
Client Engagement & Relationship Building
Deliver Value- Understand client business objectives and align them with our TMS capabilities.
Relationship- Build and nurture strong relationships with CXOs/ key stakeholders.
Trusted Advisor- Act as a trusted advisor throughout the engagement lifecycle.
Implementation Project Leadership
Manage end-to-end implementation projects.
Drive project governance, scope control, and milestone tracking.
Ensure delivery within agreed timelines and resources.
Champion project management best practices.
Data-Driven Customer Success
Monitor adoption metrics, engagement levels, and KPIs.
Identify churn risks and proactively recommend improvements.
Deliver actionable insights that help customers maximize ROI.
Customer Training & Enablement
Conduct/ drive training sessions and enablement workshops.
Develop customized onboarding plans and learning paths.
Accelerate time-to-value through structured adoption programs.
Customer Feedback Loop
Act as the voice of the customer internally.
Collaborate with Product to drive enhancements and new feature development.
Role Requirements
2-5 years of relevant experience in handling Enterprise Customers
Strong first-principles thinker with structured problem-solving skills.
Deep understanding of supply chain principles and warehouse operations.
Experience in project management and cross-functional collaboration.
Bachelor's degree in Business, Marketing, Sales, or related field.
Ability to work independently while managing multiple stakeholders.
Strong communication and stakeholder management skills.
About Shipsy: Founded in 2015, Shipsy is an AI-first global technology leader transforming the multi-trillion-dollar logistics industry through smart, efficient, and sustainable supply chain solutions. Our platform powers 275+ enterprises across sectors like logistics, retail, manufacturing, and automotive including Heineken, Aramex, Walmart, DHL, Qatar Post, Reliance, and more.
We are proud to be:
Recognized in the Gartner® Magic Quadrant™ and named 'Customers' Choice' in 2024 for Transportation Management Systems
The highest-rated logistics platform in our category globally
Backed by Peak XV and A91 Partners , having raised $35M+ to date
Our AI-powered logistics management platform helps enterprises gain real-time visibility, optimize decision-making, and automate logistics operations across first, middle, and last mile—driving end-to-end efficiency and unlocking new growth opportunities.
With a footprint across India, the Middle East, Europe, Southeast Asia, and ANZ , we're at the forefront of AI-led disruption in logistics, enabling businesses to launch 10-minute deliveries, build in-house logistics arms, and reduce global last-mile costs at scale.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×