Associate Program Manager - OTA

About the Company:

● Founded in 2019, zingbus is building the most trusted brand for intercity travel. Keeping reliability and safety at the core, we are building a two-sided platform that delivers standardized journey experience for travelers and increased earnings for our supply partners.

● We connect 300+ cities across the country through our daily services and have served 2.5 Mn+ unique customers so far and are aggressively working towards the fleet electrification and establishment of charging technology and infrastructure.

● Raised Series A from Y Combinator, Info Edge, Advant Edge, and other prominent investors from India and Silicon Valley. Additionally, secured a significant investment of $9 million from bp Ventures.

Position:
Associate Program Manager - OTA
Loctaion:
Gurugram

Overview:
We're looking for a dynamic Associate Program Manager – OTA to take end-to-end ownership of
OTA partnerships. The ideal candidate will be responsible for managing external partner relationships,
driving growth through account management, maintaining listing hygiene, handling escalations, and
leading a small execution-focused team. This role is cross-functional and will require collaboration
across Business, Product, and Operations.

Key Responsibilities:

1. Relationship Management

● Drive structured engagement with OTA partners through business reviews and strategy syncs

● Manage data flow and reporting pipelines for OTA integrations

● Resolve partner queries, address operational issues, and maintain alignment on KPIs

2. Account Management & Growth

● Increase OTA wallet share through joint business planning

● Analyze performance metrics (e.g., fill rates, revenue share, engagement rates) and implement
growth levers

3. Offer & Campaign Management

● Collaborate with OTAs on promotional offers to enhance conversion and visibility

● Monitor ROI and optimize campaigns using a data-driven approach

4. Hygiene & Listing Management

● Ensure listing hygiene across platforms – accurate tags, updated photos, clean descriptions,
and pricing consistency

● Regularly audit listing status and ensure BP/DP accuracy

5. Escalation Management

● Act as the single point of contact for partner and internal escalations

● Proactively resolve issues and establish feedback loops for continuous improvement

6. Team Management

● Lead and mentor a small team to execute day-to-day partner operations

● Set team OKRs, review outputs, and provide strategic direction

● Foster a culture of ownership, responsiveness, and customer-first thinking

Key Skills &

Competencies:

● Excellent communication and relationship management skills

● Ability to lead teams and manage stakeholders across verticals

● Proficient in analytical tools like Excel, Power Point

● Experience with OTA platforms and digital distribution strategies

● Strong problem-solving skills and attention to detail

● High ownership mindset and execution-driven

Preferred Qualifications:

● Bachelor's degree from a reputed institution

● 1–3 years of experience in OTA partnerships, account management or growth roles

● Prior experience leading or mentoring a small team is preferred