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Job Description & How to Apply Below
The Role
Grade Level (for internal use):
10
Responsibilities
S&P Global is seeking a Client Service Specialist to sit in our Bengaluru office and support clients on our Index/ETF data platform. You will have an opportunity to collaborate with colleagues across business lines and global regions. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to S&P Global. The successful candidate will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include:
Resolution of customer support queries (email, phone, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs
Work with a global team of Service Analysts responsible for front-line client services on the Index/ETF data platform
User management and customer on-boarding
Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met
Build & maintain strong customer relationships and provide outstanding client service, including onsite client coverage, training and support, where applicable.
The ability to prioritize tasks, adhere to deadlines and escalate urgent matters to management.
Capture and channel user feedback to the management team to facilitate the continuous improvement of our products and services.
Provide weekly product, support and project-based status updates at departmental meetings
Resolve product or service problems by clarifying the customer's issue; determining the cause of the problem; explaining the best solution or escalating to the appropriate team.
Escalate technical issues and liaise with product and development teamwork
Be self-motivated, take initiative, and welcome the challenge of problem solving
Strong organizational skills and ability to multi-task projects of short, medium, and long-term time ranges
Collaborate and work well within multiple organizational and functional departments
Proficient in Microsoft Excel, Word, Outlook and Power Point
Ability to work in a tightly knit regional and global team
Additional
Preferred Qualifications
Additional
Preferred Qualifications:
Ability to think laterally and analyze and question processes
Proficient in MS office
Team player
Ability to identify and escalate issues or concerns
Excellent prioritization, organizational and time management skills a requirement
Eager to learn with strong analytical and problem-solving abilities
Great organizational skills is a requirement
Must be able handle stressful customer situations with patience and poise
Proficient PC skills, especially in Microsoft Word and Excel.
Demonstrated knowledge and experience in working with internet-based applications
Ability to review processes and suggest improvements
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
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What's In It For You
Our Purpose
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.
We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close …
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